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Six Steps Of A Cognitive Approach To Conflict Resolution

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Cognitive Approach for conflict resolution

Al-Tabtabai(39) and colleagues propose a conflict resolution technique using a cognitive analysis approach. This approach identifies a main source of conflict as the cognitive differences between parties. Feedback is presented that gives analysis of each individual 's judgement and comparisons with the counterpart 's judgement. This cognitive feedback provides insight to conflicting parties and gives them an opportunity to reach an acceptable resolution to the conflict. The proposed systematic methodology to conflict resolution identifies and measures the cues, judgements and determines the relationships between these variables. The six steps of this methodology are listed below:
• Identification of the conflict domain.
• Generation of conflict cases.
• Exercise of judgement.
• Analysis of the results.
• Communication of the judgement differences (Cognitive Feedback).
• Negotiation among conflicting parties.

Cognitive feedback provided information on reasons why the disagreement occurred among the parties and on areas that needed to be addressed to reach an agreement. This approach allowed the project members involved in the conflict to concentrate on the real differences that provoked the disagreement rather than only discussing the effects of the conflicting situation.

Managing Conflicts of Values and Opinions

Personal values and opinions may differ from one individual to another, but to work as a cohesive team with a

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