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Slickoil Pty Ltd. (2011)

366 Words2 Pages

SlickOil Pty Ltd was founded in the 1980s in Blacktown, New South Wales, but has now grown to become part of a global company. During its founding years it used to create several oil and lubricant products that provide specialised manufacturing solutions for specific heavy industries. But with globalization Slick Oil successfully started dealing with its niche market because of its excellent customer service and after sales support. (Sheridan, 2016) But because of some staff changes in senior management company is facing a crisis with its customer service and after sales support. This is a frustration going on between senior management, engineers and floor staff. According to Management key concepts, these problems will be better understood

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