One of the corporate values of this company is to provide an enriching and rewarding workplace for its employees. Its management strives to attain this by focusing to deliver quality services to its staff members through trying to mirror the viewpoint that its customers have concerning the company. It also uses some of its benefits like for example part of its profit to cater for various products such as accident protection insurance, company-paid cancer policy, and employer-paid life insurance for the employees. Providing these products freely or at subsidized prices mean the company focuses not only on attaining benefits but also on ensuring the corporate values are
The author believes strongly that employees ' morale is very important in the quest for high customer satisfaction levels. This is because satisfied employees have such positive energy and such willingness to give good service that the customers get at the least a perceived better product or service, so that they in turn become much more satisfied and loyal to the company. This is backed up by others, for example: `There is considerable evidence demonstrating that customer loyalty is a leading predictor of financial results and employee satisfaction is predictive of customer
Very simple programmes can be enforced to meet these expectation and needs, an example is a rewards system if targets or goals are achieved, These small rewards can have a huge impact on the employee’s happiness, the frequency of these small rewards is crucial for success. Extensive research has displayed links between being happier in your job and being better at your job. Businesses with higher than average employee happiness in turn display better financial performance. Therefore, it is important for companies to form and maintain positive work environments that will contribute to their employee’s
The HR must develop strategies, which help to foster low attrition as well as higher productivity. These two factors contribute to the company’s ability to have a competitive edge. Examples of strategies that the company can adopt are having allowances and bonuses for exemplary employees. Employee surveys are also important as they help management gauge how satisfied their staffs are as well as develop strategies on how to improve. Trainings and seminars that are company sponsored help motivate employees to be better and aspire to grow within the company.
Being a part of the company through possession of its components ensures increased loyalty and intention to improve its operation, which results in profit growth. In this case, employees work for their own company. They relate to the company with more respect and desire to help its development. Besides open-book management and profit sharing, how else can The Sky Factory motivate employees? Subordinates should understand an adopted compensation plan.
This means that there is a significant difference between the organizations that train their employees and organizations that do not. There exists a positive association between training and employee performance. Training generates benefits for the employee as well as for the organization by positively influencing employee performance through the development of employee knowledge, skills, ability, competencies and behavior (Mutsostso & Wanyama ,2010). Organizations that are dedicated to generating profits for its owners (shareholders), providing quality service to its customers and beneficiaries, invest in the training of its employees. The more highly motivated a trainee, the more quickly and systematically a new skill or knowledge is acquired.
They developed the concepts of "cycle of success" and "cycle of failure". In the cycle of success, they propose that an investment in employees’ ability to provide superior service to customers can be seen as a virtuous cycle in which benefits would be interlinked. Furthermore, they emphasize that efforts spent in selecting and training employees and creating a corporate culture in which they are empowered can lead to increased employee satisfaction and employee competence. Consequently, this will possibly result in superior service delivery and customer satisfaction. This in turn, will create customer loyalty, improved sales levels, and higher profit margins.
Satisfaction can be defined as the level of fulfilling an individual’s needs, wants and desire, which depends upon what an individual, actually wants and gets from the world. Employee satisfaction is a compute of how happy employees are with their work and also with their working environment. There may be number of factors affecting the firm’s effectiveness, in which one of them is employee satisfaction. Successful companies should have a ethnicity that encourages and motivates the employee satisfaction (Sageer, Rafat, & Agrawal, 2012). Utilizing from the staff is vital for the efficiency of the firms.
CSR is related with brand loyalty, as more the number of customers will be attracted towards the corporation because nowadays image of the brand matters a lot for generating profits and strengthening the brand position. CSR is used as marketing tool and it has a positive impact on consumer-corporate relation which directly improves the brand loyalty. Firms try to attract customers, so they use CSR and portrait themselves as an environment friendly and sustainable firms so that more people engage with them. Brand plays a vital role in generating profits and also strengthens the relation between the consumers and corporation as more the loyalty, more solid image will be of the brand and firm as well. The data of the research was obtained from American and South Korean subjects.
Rewards can be monetary as well as non monetary. Similarly the recognition they receive from bosses, team members, coworkers and customer enhance the job satisfaction thereby reducing turnover. Reward and recognition gives the employees an impression that they are valued in the organization. 9) Leadership: The most critical idea for staff retention and commitment depends on an effective leadership setup in the company. Leaders help in keeping the culture and team building of the organization intact.