Servant Leadership and the Greater Good Servant Leadership Principles “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit” (Southwest Airlines Mission Statement) ("Southwest Airlines," 2018). Southwest Airlines have been a role model for servant leadership, over the years the company has developed a bond of trust and respect. The company uses the principles of servant leadership that has encouraged collaboration, trust, listening, and empowerment. The company believe that empowering the employees to become leaders themselves has played a vital role in making Southwest one of the top companies to work for. Employing the
I decided to dedicate my research to a story of success of Southwest Airlines. The company managed to become a successful low-cost carrier, and is constantly looking for ways to improve and grow. The main questions that I would like to address here are: 1. What helped the company to become one of the leaders in the industry? 2.
How all of these help to shape the company’s competitive strategy? One of the company`s core values is teamwork. Thus, they belief that considering multiple viewpoints is critical for developing effective solutions as well as they attempts to build consensus in making decisions. However, they significantly reward individual accomplishments that contribute to the overall success. Moreover, it provides its employees with a wide range of benefits such as free food, onsite childcare facilities, healthcare services, transportation services, laundry and dry cleaning services, sport facilities, numerous holidays and leave days and many other
Our team’s success will make them establish trust in me as their leader. They will not doubt my decisions because they will realize that my vision has allowed them to prosper. This will motivate my Airmen to work harder because at the end of the day, they know I have their best interest in mind. I will lead by example and make sure that I am competent in all the tasks that I expect them to do. They will know that I am not just as a person in charge, but a mentor that truly cares about his
Rolls Royce’s new engine designs offered exactly that and proved to be an ‘order qualifier’. The design was an advantage for all airline companies as they could consider entering exclusive deals with Rolls- Royce for their various airline models and could possibly benefit from generous discounts as a result of bulk orders. And this in turn would lead to repeated business for Rolls-Royce giving them a competitive advantage of being the preferred engine manufacturer. (Rolls-Royce: Britain 's lonely high-flier, Jan 8th 2009) Rolls-Royce’s innovative idea of ‘Power by the hour’ is a true example of an order winner. Most airline companies try and avoid responsibilities associated with projecting costs for maintenance and equipment break down.
According to the picture above, they have a placed itself as the leading and are the largest LCC (Lowest Cost Carrier) in Asia with the approach of “Now Everyone Can Fly” (Airasia 2009b). Our company always trusts that no additional services, hassle free, low fare business concept and always trust that keeping the low cost requires in every part of business. Airasia also has generated a revolution in air travel with me more and more people around the region choosing Airasia as their favorite airline (Airasia, 2009b). Efficiency we build saving which are the passes onto customers in order to make reasonable air travel a reality. The vertical axis shows the price range whereas the horizontal axis symbolizes the service quality.
Delta Airlines is an airline that focuses on their mission and vision statement (Delta.com 2017). Their mission and vision statement clearly states, “We—Delta’s employees, customers, and community partners together form a force for positive local and global change, dedicated to bettering standards of living and the environment where we and our customers live and work.” (Delta, 2017) This statement displays loyalty to Delta customers and their employees. The airline industry in general, including Delta, which provides a service to millions of customers yearly. Customers spend a lot of money to travel by air and airlines like Delta honoring their customers through their mission and vision statements by doing what’s right in customer service,
Introduction: Emirates Airlines is the national carrier for the U.A.E. As the largest global airlines, Emirates has maintained a responsibility of upholding the aviation policy that play a major role on the airlines industry. Emirates Airlines had a humble beginning of only two aircraft. However, ever since then, Emirates Airlines has managed to grow by leaps and bounds to be the proud owner of the largest fleet of Airbus A380 and Boeing 777. The primary reason of why Emirates Airlines was the most favored topic is because of the ambition and drive that the Airlines possess.
Nok Air has two major hubs located in Don Mueang international airport, which is a central domestic airport, and in Chiang Mai. A key competitive advantage that leads Nok Air to be the top budget domestic airline and to gain higher market share is using the product differentiation. Nok Air differentiates itself from other competitors in terms of routes and periods. The firm offers a variety of routes and periods to passengers to enjoy with Nok Air compared to other competitors in the market of low-cost airline. Expanding flying route is one of the firm’s strategies to serve more passengers.
And also the tickets prices are really good so I recommend it ". 3 – indigo flights It is the fastest growing airline in the world. Indigo follows the policy of discipline and cheap services. The rate of discipline in indigo rises to 99.91 %, this is an excellent rate in comparing with the other airline companies in India. The most powerful start for indigo is that it turns to the world flights begin with Muscat in Oman.