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Starbucks Management System Analysis

1926 Words8 Pages

MANAGEMENT INFORMATION SYSTEMS

ANALYSIS OF MANAGEMENT INFORMATION SYSTEMS AT STARBUCKS COFFEE

Submitted by: Group 1 Sec A
A V Dwijesh Chowdary - 140201001
Aakash Sojitra - 140201002
Aamir Husain - 140201003
Aayush Agarwal - 140201004
Abhishek Sethi - 140201013
Table of Contents

1. Introduction……………………………………………………………………………...02
2. Organizational Structure of Starbucks Coffee………………………………………...03
2.1 Structure of Parent Company……………………………………………………...03
2.2 Hierarchical Structure of Starbucks Coffee………………………………………04
3. As-Is Information System Used at Starbucks………………………………………….05
3.1 Software used at various levels………………………………………….................05
3.1.1 Transaction Processing System………………………………………06
3.1.2 Supply Chain Management…………………………………………..06
3.1.3 Decision Support System……………………………………………..06
4. Information Flow between Functional Areas in Starbucks Coffee…………………..07
5. Comparative Analysis…………………………………………………………………..08
6. Areas of Concern………………………………………………………………………..09
7. Recommendations………………………………………………………………………11
7.1 Standardisation of Process………………………………………………………..11
7.2 Integration of SCM………………………………………………………………..11
7.3 IRIS (Intelligent Restaurant Information System)……………………...............11
7.4 Improve CRM System…………………………………………………………….12
8. References………………………………………………………………………………13 1. Introduction
Starbucks Corporation is an American global coffee company based in Seattle, Washington which began its operations in the year 1982.As of today it is

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