A few of the challenges faced and their resultant reactions are mentioned as follows: * State and Government Laws: To lessen the contamination in the environment, the government has formulated some mandatory lawful ruling that the accommodation industry should follow; Hyatt hotels remain loyal to the rules and regulations, performs better than expected and focuses on additional ecological activities to be ecological. Kemp (2007) and Goodno (2003) has given a suggestion that Hyatt Hotels have implemented a strategy about legal regulations for themselves as well as anyone else, focusing on ecological advancement for the environment. * Attitudes of members of staff: Generally it is difficult to engage the members of staff into observing environment management measures. It is due to the staff not being interested at all times to contribute because of their existing duties and responsibilities and work related pressure. This reason leads Hyatt Hotels an opportunity to make its staff interested in adopting healthy and clean habits.
REPORT 1 HOSPITALITY INDUSTRY ITC HOTELS Sustainability in Hospitality Sustainability is one of the single most important global issues facing the world. A clear understanding of the issues surrounding climate change, global warming, air and water pollution, ozone depletion, deforestation, the loss of biodiversity, and global poverty is essential for every future manager in the hospitality industry. Present and future hospitality executives need to know how sustainable management systems can be integrated into their businesses while maintaining and hopefully improving the bottom line. Over the past several decades, hoteliers have turned their focus to the importance of sustainability in the hospitality industry as it relates to hotel development
This is the second highest cost after wages. To reduce the impact on the environment, it is necessary to control the consumption of fossil fuels and to turn to clean technologies and renewable energy. (Best Environmental Practices for Hotel Industry by Sustainable Business Associates) Recently, with the negative effects to the environment, there has been an extensive effort and demand in greening the tourism industry (Jamaludin and Yusof, 2014). There are various views and reasons why establishments practice environment friendly hotel operations. Primarily, some establishments believe that it is an obligatory thing to since it talks about the environment.
In addition, the commitment for environmental protection should be demonstrate by the hotel for the existence of a formalized commitment towards the preservation and improvement of the natural environment. Therefore, it must through all operations, activities and written statements, communicate its commitment to the environment. Nevertheless, every hotel should have a green team headed by a member of the top management ensuring that all departments are working in consonance with the hotel’s mission of environmental
But what people do not understand is that all your problems cannot be resolved while sitting in bed at night, so sleeping is a better option. Lifestyle Stressors People follow a lifestyle without even realizing that it may affect their good night’s sleep. For Example drinking alcohol or other beverages that contains caffeine during afternoon or evening, or exercising before bedtime, working late night, or doing intense mentally activities before going to bed can affect your sleep.
Sustainable hospitality bring a lot of benefits to the business: -Programs can give a great competitive advantage -Financial savings -One of the competitive advantages the hotel would have if it engages in environmental programs would be the advantage of being recognized for their green efforts and by generating motivation and an incentive in the employees to reach a common purpose, since financial savings are transmitted into cash or other kinds of rewards. -Customer loyalty: Customers base their loyalty and decisions on service, location and amenities and it may help if they see that the hotel keeps up with the trends and the newest innovations to satisfy the needs of the guests and society around them. -Risk management and preventing:Hotels must foresee future managerial and administrative changes and apply resourcefulness to reduce the possible financial and pricey effects of developing regulations. Some of the risks include: -Control of water and land contamination -Air and noise contamination management -Waste management -Natural disaster actions Corporate social responsibility
Before they hire, they will set a guideline for different department that what should they do, and what kind of things that can do better. There are some bad habits of the employees that should improve immediately. For example, housekeeping is easily to open the room for customers who is without the room key or front desk staff with no smile when check in for the guests. Sometime, they did not answer the question correctly etc. Therefore, the mystery customer will get free to live in the hotel around two to three day; the jobs of mystery customer is to mark down some staff who is insufficient for their work so that it can do an overall checkup and clearly know about what kind of things that hotel should improve.
Lancaster : According to Justin, hospitality firms big and small are looking at ways to keep costs low and to become more efficient just to stay afloat in this very challenging economy. Cutting costs in labour has been a popular topic in all industries during times of economic downturn. This is a particularly slippery slope in the hospitality industry where service may be compromised through cutting costs. Quality service is scrutinized by the customer in hospitality more than ever due to the fact that customers are fewer and are spending less. In areas of resort saturation like Las Vegas, the customer has so many options; they simply will not tolerate poor service like they may have in the past.
This is the focal point of a hotel as this is where guests are first introduced to the hotel and they base their first impressions on this area. In saying this, it is of immense importance that this area should always be clean. The desk, ceiling, fans, floors and equipment on the desk should always be clean and clear of any dirt. In any hotel, a list Standard Operating Procedures (SOP’s) will be found which indicate detailed instructions on how to clean specific areas and what is to be used to clean these areas. Guests carefully analyse all areas of the bedrooms and bathrooms and expect standards of a high quality.
When customers planned for their green travel programs, they tended to refer to certification of hotels, for example, certification of “Green business” like LEED. This could be a useful tool and resource for green travelers and resource for our guests and any other consumers evaluating their green travel programs. Not being qualified with LEED is one of its biggest weaknesses as the Good Hotel presumed a brand image of being green, it couldn’t help the company to better highlight its corporate philosophy. In addition, it might weaken its power when competing with competitors. • Limited scope of company, and low-price positioning.