Duties Of A Station Manager Essay

As a station manager, my role is to be in-charge of the airline’s ground operations at the station while taking care of customer service. The main duties of station manager include a safe, seamless handling of our customers and baggage on our daily flights. Since my responsibility is to see the station’s flights leave on time and with all passengers and luggage, my initial reaction is to contact FCC first and all stakeholders. Then, I will tell them the situation. As a station manager, I must manage the ground operations station budgets. Hence, I will maintain my communication with flight and ground crew even before getting a call from the Load Control Department to advise me that the aircraft is out-of-trim. This is so that I will have enough time to make amendments and carry it out correctly before aircraft departs. Ground operations station budgets include labour, supplies and all other expenses. I will also have to keep in mind of the passengers as I am also responsible for the care of the passengers. I must keep passengers happy and satisfied as much as possible and minimise the chances of them being upset.

While finding the root cause, I will ensure the passengers are taken care of and keep them busy. With better understanding, I will be able to think of what is required and what should be done. I will also think of the worst-case scenario to ensure safety for passengers. If in the case that the captain decides to step down, I will look for standby backup crew from FCC. I will also prepare backup crew on standby. The preparations are to be done even before the need for amendments because I have to always think of the worst-case scenario in order to ensure the flight goes smoothly and the passengers are happy. Therefore, the process would be faster, minimising the waiting time of