Stay Easy Hotel Customer Service Essay
Full name: Asande Mpila
CTH Number: 75618
Title of Assignment: Introduction to customer service skills
Unit Title: An investigation related to the Stay Easy Hotel
Task 1
Introduction
Stay Easy Emnotweni a 2 star Hotel “another Tsogo Sun Experience” is located in Mbombela, Mpumalanga, South Africa. Tsogo Sun Hotels started back in 1969 when it was still called or known as the Sun International Hotels when South African Brewers and Sol Kerzner decided to be partners and develop the Sun International Chain Hotels and Casinos.
Solomon Kerzner known as Sol Kerzner “The Sun King” was born in 1935 in Johannesburg bought his first Hotel in Durban in 1962 and now he has sold the Southern Sun to Tsogo Sun which the Stay Easy Hotel is under the Tsogo Sun now.
Mr. Solomon also invented the Sun
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This recommendations listed above it will help improve the customer service policy and make the customers and staff happy at all times if they actually follow the customers service policy.
Task 3
Different ways in which Stay Easy can gather feedback on the levels of customer service
Introduction
The Stay Easy Hotel can gather feedback from customers in many different ways and feedback is very important because if a certain Hotel or hospitality establishment does not get feedback they will not be able to improve their customer service so by gathering feedback it will help them improve on the feedback they get, here are a few ways of gathering feedback listed below
• Draw up a form for the customers who have no internet access to fill in the customer questioner about the service they received so they Hotel can gather their feedback.
• E-mail the customer after their stay asking about the service levels at the
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