Stm Integration Model

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In order to obtain solutions for IT service management, we need to understand the main concepts of delivering IT services and how they are related. This article designs a model, using which an organisation can understand about how they are delivered by internal and external providers. This model is applicable for in-house organisations and IT service providers. There are too many models and frameworks for ITSM, which causes confusion for anyone leading a service-provisioning organisation; hence, integrating all these models and frameworks is very important, and requires common approaches for arriving at solutions. This research paper offers the ITSM managers a model that covers the entire ITSM space. The main part of the model is that it encompasses…show more content…
The basic fundamental principles of the model include being able to relate to individual parts of the model, not using formal notations and to be presented as a practical tool. In this model, the word ‘entity’ is used to describe an asset needed to deliver an IT infrastructure service. The articled may be codes, documents, designs etc. Initially, the model was represented in the form of boxes, but the modern model describes the relationship among the various assets using lines interconnecting them. The model has several other key principles which include simplicity and bringing entities together. Different key entities can exist at different levels of elaboration. This is another principle of the model. The last principle is depth of the model, which means the model does not give details to the lowest level, but it just helps us understand the ITSM service…show more content…
The financial entity appears only in the service provision domain because costs and prices can be calculated only at the SD level. The Organisation domain consists of six entities: Organisation- relationship between the units accountable for delivering service; location- place where the people and machines are located; location type- type or class of location; the other entities are role and skills. Roles rely on skills. The process domain includes three basic concepts: Process reference model- set of processes required for ITSM to provide a breakdown of activities; process flow models- processes further by breaking the activities into tasks, which are linked by activity flows; service flows- processes to be implemented in practice. The tools and technology domain comes after all the above mentioned domains, to achieve appropriate level of automation. The entities of this domain are as follows: Use case model- role of the users of the services; technical component model- functional specification of the system; Operational mode- delivery of services through specific technologies; Data and information model consists of the

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