Customers appreciate its ethical sourcing of raw materials and are happy to pay more for Starbucks products. Even though the company does not hold the first place in the UK market, which is held by Costa Coffee, they have acquired a strong customer base of students, as well as their normal target group of working class. Based on the findings from the Marketing Mix, Starbucks has successfully created value for their customers. (Shubber, 2015) They have succeeded in growing their cafes into experience and a place for people to meet to spend their time. In the recent years Starbucks has expanded their sales channels from cafes to smaller pop-up units inside shopping areas, bookstores, college campus and airports.
The industry size and consumers needs are impacted by social or customer related factors (Contributor, 2015). The main customer related factors affecting Starbucks and its competitors include, economic conditions and customer attitudes, specifically towards Lifestyle and Taste. One of the main demand drivers in the Industry is disposable income, which is significantly influenced by economic conditions. Positive economic conditions increase industry demand and per capita coffee consumption. The Industry demand has changed due to a shift in consumers’ attitudes towards healthier products.
Background + Category Starbucks Corporation is an American coffee company. It falls under the restaurant category. It operates as a marketer, roaster, coffeehouse chain and it is the world’s leading specialty coffee retailer. It retail products includes more than 30 types of the world’s top coffee beans, handmade espresso coffee, a variety of hot and cold beverages, fresh food and delicious pastries, coffee machines, coffee mugs and other merchandise. The first Starbucks was founded in 1971; it was a single store in Seattle, Washington.
FINANCIAL STATEMENT REVIEW Financial Statement Review The Starbucks is the corporation selected for the financial statement review. The first Starbucks opened in 1971, back then, the company was just a single store in Seattle’s historic Pike Place Market. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders. From the foundation, Starbucks set out to be a different kind of company. Equivalent sales for the quarter rose 2% in the Americas region, which generally consist of U.S. locations also accounts for about 70% of overall company sales.
By 1991, Starbucks had 105 stores, and with the help of the money raised from trading the company publicly in 1992 as I have mentioned above, Starbucks could be found in 725 U.S./Canadian locations by 1995. From 1996-2008, the U.S./Canadian company operated Starbucks stores grew from 926 to 7969 stores, while its licensed U.S./Canadian stores grew from 75 to 4560 stores. In Japan, Starbucks used the joint venture strategy. Japan was Starbucks first international expansion. With an attractive market and a pre-existing taste for coffee, Japan was a perfect entry point in the region with them being the second-largest economy in the world and consistently among the top five importers of coffee in the world.
Starbucks is known for its delicious fresh brewed coffee and its dedication to employees, customers and communities. Starbucks is one of the largest companies in USA and it is based in Washington. The company keeps its customers on their toes with new products and loyal customer deals. Every year the company is introducing something new and interesting. This strategy and approach keeps the company on the top and customers coming back for more.
Case: Starbucks Starbucks was founded on a vision of a coffee community or “third place” where friends could meet to talk, work, or just hang out. The company quickly became a worldwide phenomenon characterized by rapid store expansion, add-on services (drive thru, music, sandwiches, etc.) and the best place to find gourmet coffee. Just as quickly, however, Starbucks’ success began to slip with declining customer visits, a falling stock price, and the actual closing of some locations. This case looks at how non-brand decisions (financials, contracts, locations, add-on services) eroded Starbucks’ brand positioning and brand equity over time.
The aggressive growth rate of stores across the world had a ripple effect which led to Starbucks undergoing multiple changes: a. Globalization – The number of retail stores were 5000 and counting. It also started experimenting with new retail formats such as ‘drive-throughs’. Around 15% of its revenue came from non-company operated retails channels, known as ‘Specialty Operations’ which included international licensed stores, grocery stores, warehouse clubs and online mail-order sales. The goal was simple – reach customers where they work, travel, shop and
Starbucks Coffee Company, founded in 1971, has grown to an international brand. As the world’s biggest coffeehouse company, Starbucks continues to lead the industry in sustainable business and innovation. Such success is attributed to the firm’s ability to address the external PESTEL/PESTLE factors. The PESTEL/PESTLE analysis framework indicates the most significant influences on Starbucks based on characteristics of the remote or macro-environment. Despite its current industry leadership, Starbucks must continue monitoring its remote or macro-environment.
Until 2014, Starbucks has more than 21,000 stores in 65 countries (but there are none in Italy because of the widen local coffee market). Howard Schultz put his great success into two books: "Pour Your Heart Into it: How Starbucks Built a Company One Cup at a Time" (published in 1999) and New York Times bestseller "Onward: How Starbucks Fought For Its Life Without Losing its Soul" (published in 2012). - Biography Howard Schultz, was born in July