Question 4.2 (P.C.4.2) Establish customer service strategies and quality standard that provide processes for effective communication and monitoring of customer service and quality throughout the enterprise chosen in Question 4.1. To establish effective communication and monitoring of customer service is that apple should provide their employees excellent product knowledge. They should train their employees in customer empathy to exceed the sales. Resolve customer issues at their first point of contact. Apple should empower their employees to make customers happy.
Reagan was able to do this thanks to his two tax cuts. The first of the two is known as “The Economic Recovery Tax Act of 1981.” This along with the “Tax Reform Act of 1886” helped businesses grow thus creating jobs and increasing the GDP. Reagan was extremely successful in accomplishing this goal and it is just another reason that he is one of the most productive and successful president we have ever
Apple announced a dollar 2.65 cash profit per share, investing $100 million in a work to begin construction of some Macs in the United States. Cook also makes changes in the management. The creating of Apples owns map application was one of the main wrong moves of the company. Time cook forced to apologize that problems, this was happened by because of the end relationship with Google. It is cause to miss industry prediction because of the Slowing iPad sales, and after arriving all-time highs, Stock price of Apple took a fall starting in last 2012 and changing in mid-2013.
Because of this, you can see a drop in their prices within just a few months, depending on the device itself. Economic Trends It is an easy argument to win that cell phones have done great things for the global economy. One way to analyze this economic impact is to look at the GDP (gross domestic product) increase in relation to data usage. One such study conducted by Deloitte concludes that “for every 10% shift in American markets from 2G to 3G between 2008 and 2011, per capita GDP increased by 0.4%. (Hendrix, 2012).
2.0 Situation Analysis 2.1 PEST Political Factors (CONS) Potential Impact of Legal Factors on Apple The recent entry of Apple in the highly regulated financial services sector and by offering financial services , could increase the level of regulation, government oversight and litigation . Reports of Apple planning to enter another highly regulated sector of automobile manufacturing could also increase regulatory, insurance and the cost of litigation. Apple is highly vulnerable to piracy and litigation due to their dependence on products such as software and music for its income. Economic Factors (PROS) Apple Drives Economic Growth Apple posted growth and record-setting revenue numbers during the most recent recession, being one of the few bright spots, it provides hope for many. During the past recession Apple has launched the iPod and iPad.
The firm’s current line of credit is about double what it normally is and the payments on their remaining long-term debts are going to increase through the next four years with a balloon payment due in 2015 of $642,000. The increased current line of credit is due to the recently added production lines and only carries a 4% interest rate. Overall, the increased debt is justifiable as they are producing a lot more, but it does hinder their liquidity and ability to take on more debt. In 2015 the company had a gross margin at 30.8% which was higher than the industry. This is a good indication that the
Such strong revenue visibility should allow the firm to adjust production rates and ride out economic downturns (Boeing website 2012). The current ratio takes Boeing’s current assets and divides it by their current liabilities. Boeing has seen an increase in their current ratio over the last three years. In 2009, Boeing’s current ratio was 1.07. Essentially
Despite the overwhelming evidence that the people factor is now regarded as the single most important driver of business success, according to surveys of CEOs, it is one of the least effectively managed corporate functions (Hall, 2008). The Adverse Consequences of Not Having a Workforce Strategy Many HR functions are typically disparate, yet integration multiplies business value. Often workforce strategies (if indeed they exist) are misaligned or disconnected with business strategies. The adverse consequences of not having a workforce strategy include: • A lack of insight and poor or ad hoc people decisions; • A waste of resources (e.g., could include paying the wrong people too much and the right people too little); • Locking in low performers by over delivering, and pushing out high performers by under delivering on expectations; • Operational inefficiencies, poorer performance, excessive vacancies and lack of capability with dissatisfied customers; • Lack of labor flexibility; • Lower engagement levels and increased turnover; • Ignorance of people risks; and • A lower ROI in
For Apple Inc. the company will make the working area conditions more safer. This is because the company want to reduce the risk of hazards in the workplace , suppliers must provide protective gear. Other than that, company also training to identify hazard for the point how they use the total quality management in their company. This company will make training to suppliers and apple employees which they are the person that always in hazard. Pairing specializes process safety assessments and training allows them to identify the hazards, educate suppliers and empower them to make changes to improve safety at their manufacturing
Some senior management also fail to recognize that HRM and human capital is a strategic asset, and affect the company’s bottom line. Human capital is perhaps the most valuable asset of any organization today. Because there are different levels of measurement, some organizations may find that human assets are too difficult to measure. “Human assets is often ignored from consideration when organizations are facing economic and financial challenges. The media and financial markets usually respond favorably when decision makers announce restructurings or right-sizing initiatives,
The minimum wage is a large-scale reason of poverty. The federal minimum wage should be increased because raising it would increase the economic activity and spur job growth, decrease poverty, and also improvements in productivity and economic growth have outpaced increases in the minimum wage. Increases in job growth and economic activity will happen when the minimum wage is elevated. If the minimum wage was increased it will “inject 22.1 billion net into the economy and create about 85,000 new jobs over a three year period”. (“Raising the Federal minimum Wage to $10.10 Would Lift Wages for Millions and Provide a Modest Economic Boost") Thousands of new jobs will be created and it will put billions of dollars into the economy.
In order to find leaders who are a part of the diversity movement, you have to find companies that have the reputations for successfully influencing diversity. When you find those companies and leaders, you then have to assess the leaders progress by examining leadership attitudes, employment statistics, and third-party recognition. Cultural differences should also be taken into account when assessing companies and their leaders about diversity. Advancing diversity needs to be approached intentionally as a personal mission. Leaders believe that advancing diversity is vital to their business because their companies need it to stay competitive, and they believed it was more vital because of their personal experiences and values.