Work Stress Research Paper

1295 Words6 Pages

In this age of globalization the service sectors shows great promise as one with tremendous growth potential.. In this regard, employee stress is perhaps the most contributing factor to work performance. This paper attempts to find the impact of work stress on performance among the managers executives in three service sectors namely hospital, hotel and bank in Nilgiri district . The data was collected from 490 respondent and was analyzed statistically using SPSS 19 software. The statistical tools used were independent sample t-test, one way ANOVA, and Pearson bivariate correlation.The findings of the study revealed that tourism employees face more stress when compared to hospital and bank employees.. The results confirmed …show more content…

High levels of work stress can bring about a diverse effect on emotional well-being (Sharma, A. S. Yadava, & A. M. Yadava, 2001) at the individual level. High levels of work stress have been linked with low levels of productivity on the organizational level (Gandham, 2000). A reverse relationship between work stress and performance among various people exists in the past researches. Stress is a noticeable element of the workplace, especially in service sector organizations. While some stressorssuch as time constraints and competitions are favorable to performance, other stressors can damagingly impact on business performance, as well as the employee (Birdseye & Hill, 1995; Flaherty, Dahlstrom, & Skinner, 1999; Fry, Parasuraman, &Chmielewski, 1986).Michie (2002) found that stress result due to the interaction between individual and organization setting. When an individual is under unsure, unmanageable, or intimidating environment and the stress go beyond the level that he/she can manage, negative physical and mental effect may …show more content…

This also refers to the worth, quality or quantity of the work exerted by an employee. If the employee’s productivity is high, it impacts and makes the overall performance of the organization high. Job performance refers to the results that the employees achieved from their works in a certain period. Based on the framework of Campbell (1990), Borman&Motowidlo (1993) proposed the categorization method of job performance and divided job performance into task performance and conditional performance. Task performance refers to the outcome of individual works, the results directly linked to tasks allocated or anticipated by the organization. The judging measure of task performance is the prerequisite of the official role of the individual. Conditional performance is a broader concept, and does not directly support the significant technique of the organization, but sustain more general organizational and social environment. Based on the previous researches and a critical review of literature, the theoretical model for the present research was developed. It takes into account the various work related stress factors and their effect on job performance of the individuals. This also addresses the differences in this level of stress and performance based on personal

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