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Tqm Essay

834 Words4 Pages

This study has some questions need to be identified: How the principles and core concepts of TQM influence the students’ satisfaction towards student services at PPA COLGIS? What are the demographic characteristics of the students being interacted with the student services at PPA COLGIS? What is the overall satisfaction level of the students towards student services at PPA COLGIS?

1.4 Research Objectives
The objectives of this research are as follows: To identify the relationship between the principles and core concepts of TQM and students’ satisfaction towards student services at PPA COLGIS. To determine the demographic characteristics of the students being interacted with the student services at PPA COLGIS. To measure the overall students’ satisfaction towards the student services at PPA COLGIS. …show more content…

H_1 : There is a relationship between the principles and core concepts of TQM and students’ satisfaction.

1.6 Definitions of Terms
1.6.1 Student service The word is interchangeably used with student affairs, student supports, or student services. “At its broadest definition, student affairs could be said to consist of any advising, counseling, management, or administrative function at a college or university that exists outside the classroom” (http://www.myacpa.org/considering-career-student-affairs) …show more content…

Student satisfaction is defined as an evaluation process in which students compares their expectation to the services experience (Gilbert et al.,

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