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Superior Customer Service Definition

1344 Words6 Pages

Superior customer service can set a company apart from its competitors, and to achieve a positive reputation in your business, The essay will outline the meaning of customer service, the difference among (training and development), the advantages and disadvantages of training and development, impact that employees can build the brand image of the organization and the potential performance indicators that an organization could use to measure the level of customer service. abahe (2014) found the definition of customer service as intangible benefits provided by the Business, Introduction service to its consumers through the process of exchange which is made between the service provider and the applicant, established exchanges through the relationship between the service providers as this one basic responsibilities entrusted to them and service
Anther definition by Alabdali (2010) as a …show more content…

The happy manager (2015) talk about the benefits of training and development that new skills and knowledge can be learned, existing skills and knowledge can be enhanced or updated and enabling people to strengths further improve , weaknesses can be talked or set in place to reward, Enhancements in confidence, capability and competence, employees feel supported and enabled in their work, training is developed to practice in the workplace, used to improve performance at work, shared enhancing team performance, high impact in the firm by performance developments and the sharing of information ,networking and ideas.
On a results can helps to connect training and development activities to performance effective managers will know how a particular workshop and course has been delivered, it is more important to evaluate how the skills and knowledge gained from those activities

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