Superior Customer Service: Advantages And Disadvantages Of Training And Development

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Superior customer service can set a company apart from its competitors, and to achieve a positive reputation in your business, The essay will outline the meaning of customer service, the difference among (training and development), the advantages and disadvantages of training and development, impact that employees can build the brand image of the organization and the potential performance indicators that an organization could use to measure the level of customer service. abahe (2014) found the definition of customer service as intangible benefits provided by the Business, Introduction service to its consumers through the process of exchange which is made between the service provider and the applicant, established exchanges through the relationship between the service providers as this one basic responsibilities entrusted to them and service Anther definition by Alabdali (2010) as a set of practices that aim to enhance the level of customer satisfaction of any sense that the service or product the product has won the customer satisfaction and more accurate definition: is the process by which the needs and expectations of customers by offering high quality service resulting in customer satisfaction. As example Samsung mobile customer service provides the client of the maintenance services. Different between training and development Gray stone (2013) said that the business expend a lot of time and money training his supervisor, but how much they spend in developing our

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