Swiss Inn Sungai Petani Case Study

CHAPTER TWO: BACKGROUND OF AGENCY

Swiss Inn Sungai Petani (SISP), a hotel managed by Swiss Garden International (SGI) Hotels, Resorts and Inns. The establishment of SGI in 1991 as a hotel operator to manage hotels for OSK Properties and a hotel management company to assist hotel owners with their third-party managed hotels. Currently SGI is managing and operating 11 hotels in Malaysia and Australia including Swiss Inn Sungai Petani. Swiss Inn is categorized as an international moderate to midscale class products renowned for practical functionality and value; strategically located at business and tourist districts (SGI, 2017).

In year 1994, this hotel was called Pahlawan Wangi due to the road of hotel that known as Jalan Pahlawan. This hotel

1, Jalan Pahlawan 1, 08000 Sungai Petani, Kedah, Malaysia (Figure 1). A three star hotel that located in the north of Sungai Petani in State of Kedah. In early year 2005s, SISP become a strategic and prominent area due to the development of new commercial hub in Lagenda Heights. The Lagenda Heights Properties, Banks, Business Centre, Restaurants and Hypermarkets help in increasing the popularity of hotel.

There are 9 departments in the hotel and Mr Johnny Yap as General Manager in SISP. The departments are Finance department, Food and Beverages department, Sales and Marketing department, Security department, Front Office department, Housekeeping department, Kitchen department, Maintenance department and lastly Human Resource department. The complete organisation chart refer to

There are two outlets which are Garden Terrace Cafe and Pool Pavilion. Garden Terrace Cafe is the main outlet which it serves person with variety of Asian and Western cuisine from day to night. The Pool Pavilion offers guests to dine in more relaxing atmosphere which it is in sidewalk-terrace dining setting. The preparation of Lobby Lounge with cushion seats is to let guests enjoy light conservation and rest while waiting for check in. Not forget that this hotel also offers recreational and leisure facilities such as outdoor swimming pool with children slide, tennis courts, squash court, table tennis, gymnasium, sauna room and jogging