Swot Analysis Of The Philippines
MYKOLO ROMERIO UNIVERSITETO POLITIKOS IR VADYBOS FAKULTETO VIEŠOJO ADMINISTRAVIMO INSTITUTAS DIANA KORNEJEVA (VIEŠOJO ADMINISTRAVIMO NUOLATINĖS STUDIJOS) (4 KURSAS, VAbns1-04) 114759 SOCIALINIŲ PASLAUGŲ KOKYBĖS VERTINIMAS: VILNIAUS MIESTO SAVIVALDYBĖS ATVEJIS Bakalauro baigiamasis darbas Vadovas Prof. dr. Alvydas Raipa Vilnius, 2014 TURINYS ĮVADAS.........................................................................................................................................................6 1. SOCIALINIŲ PASLAUGŲ KOKYBĖS TEIKIMO VERTINIMO TEORINIAI ASPEKTAI...............................................................................................................................................9 …show more content…
Tarptautiniai standartizacijos organizacijos kokybės vadybos principai...................................12 1.2 lentelė. Kokybės vertinimo lygmenis.....................................................................................................16 1.3 lentelė. Pirminiai Servqual kokybės kriterijai........................................................................................18 1.4 lentelė. Socialinių paslaugų teikimo raida Lietuvoje..............................................................................25 1.5 lentelė. Europos regionų valstybinių, neformalių ir rinkai atstovaujančių socialinių paslaugų teikėjų …show more content…
Kokybės vadybos samprata ir principai Kokybės vadyba yra viena iš svarbiausių XX amžiuje išplėtotų idėjų ir veiksmingas organizacijos veiklos tobulinimo instrumentas. Kokybės vadybos evoliuciją galima pradėti nagrinėti nuo pačios kokybės sąvokos atsiradimo ir supratimo. Kokybės sampratos užuomazgų atsirado maždaug prieš milijoną metų, žmonijai pradėjus gaminti ir lyginti tarpusavyje pirmuosius įrankius. Kokybės sąvoka nuo seniausių laikų tyrinėjama daugybės akademinių ir verslo sluoksnių atstovų. Žodis kokybė turėjo daug interpretacijų, iš kurių daugelis buvo subjektyvios, dauguma šios veiklos tyrinėtojų kiekvienas savaip apibrėžė kokybės sąvoką. Amerikietis W. E. Deming kokybę apibūdino, kaip gebėjimą patenkinti poreikius. Aptardamas kokybę, teigė, kad su kokybe susiję veiksmai turi būti nukreipti į vartotojų dabartinius ir ateities lūkesčius. Šios sąvokos autorius ypač domėjosi darbo procesu ir žmonėmis, kurie jame dalyvauja. Jis išpopuliarino V. Šiuharto pasiūlytą kiekybinį ir sisteminį būdą, taikytiną nustatant ir sprendžiant kokybės problemas, vadinamąjį PATV Deming ciklą: planuok, atlik, tikrink,
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