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System Development Life Cycle Essay

1671 Words7 Pages

2. System Development Life Cycle (SDLC) and Process
2.0 System Analysis
System analysis is the analysis of a problem that a firm tries to solve with an information system. It consists of defining the problem, identifying its causes, specifying the solution, and identifying the information requirements that must be met by a system solution.
In order to classify the main problems in the Customer Relationship Management (CRM), we had conducted the following activities. First we need to examine the current CRM system, and research more in online and newspaper of the current system used by Malaysia Airlines (Mas Airlines). Beside, we also interview the users who involve in the CRM.
2.0.1 Problem Identification
As the results of the investigation, …show more content…

Systems analysts turn information requirements into functional specifications of an information system to help to attain an easy way to navigate the customers’ detail and to solve their problem on Malaysia Airline website as Malaysia Airlines service centre officer and cabin crews need to respond in well-timed concerning to the customers queries. They also have need of update the new version of in-flight system according to the trend in order to satisfy customer needs. After that, at the 2nd month, by ways of interview and email customer. System analyst has chance to collect and analysis information requirement into specification of an information system, so that be able to help the service centre worker to reply the customers’ complaints and feedbacks quickly and …show more content…

Objective 2: Improve in-flight system
In-flight entertainment Due to the old version of the in-flight system and management never updates the latest version of the system where this has led to dissatisfy of customer to fly with them. So, this module able to reach the promised level of customer satisfaction and it will also enhance the in-flight entertainment where the SAP CRM is a more advanced system and it will be more

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