Tvr Company Case Analysis

IV. Solution: TVR Company should apply the 6 sigma DMAIC in order to anticipate the root cause analysis and process improvement. DMAIC roadmap is likely to suitable for the TVR Company because quality managers are not able to know the problems, root causes and solutions. Moreover, DMAIC provides many benefit to TVR Company including improve products quality, reduce the process line time, develop the staff skills, raise the respect between sections and drive the sales growth. (The Six Sigma Group, nd)

1. Define: Generally speaking, the problem of TVR is loss profit and reducing sales due to a large number of customer returns and rework. We use some quality techniques to identify root causes for company. Then applying improvement tools to handle

Improve: In order to eliminate the first two root causes, which is uncompleted and ineffective quality inspection and lack of experience intern of making decision in which defect should be rejected, we decided to apply Kaizen and Poka-Yoke that provides useful techniques used for continuous improvement to discover defect effectively.

 Kaizen are chosen for continuous improvement to eliminate wastes through improving standardized activities and processes.

Before Kaizen implementation, we have to plan:

• Training sessions: provide knowledge and experience to help the inspectors identify defective parts and stop making poorly fitting components at the first time.

• Motivating talent inspectors to solve and prevent defects quickly and efficiently.

• After the training stage is completed, the company should keep focussing on long-term implication by setting high standard goals for the inspectors and rewarding who contributes the most.

• Form a core department to carry out Kaizen evaluation and

Control: After analyzing the control chart above, we can see that the process of painting and assembly is out of control and they are incapacity to meet the customers’ expectation. Also, the light misalign problem is concerned the root cause of TVR Company. As a result, we suggest that the quality engineering should eliminate the most defective items (group 17) and revise the process again.

In long tern improvement, company should apply attribute and variable chart in their working process in order to identify the core problem and understand whether their products meet the specification limits or not.

V. Success factors: After analyzing the situation of TVR Company, we realized that there are 5 main success factors.

1. Internal factors: there are 4 internal factors that impact the success of one company, including

Firstly, the strong leadership, which is not only creates a strong base vision, but also improves the organizational performance and maintains the business’s target goals. Moreover, the leader plays a crucial role in every organization and raises the awareness of working environment become "all in one team". (Swink. M., 2014)

Secondly, the management commitment motivates all employees to work hard on the right