Hospitality Industry In The 80's

Hospitality industry began using information technology in the early 80’s. Since then it has substantially accepted and expanded. It has revolutionized from personal computer to the new Generation call Gen Y or “Millennials”, optimising Social networking, such as Facebook, Twitter and Instagram to identify the best hotel for their stay.

Hotel industry begin adopting new technologies to tailor their services to meet the needs of these new Millennials of high-tech savvy travellers. And to enhance the guest experience and better serve customers in an increasingly digital mobile age.

The below infographic explain the how the hotel driven by technology in the past and present.

Past Present

Telephone and walk in booking

• Travellers could only have

• With technology, everything has been stored in the hotel reservation system, hotel check in staff can easily access the booking records with pre-booking request details and give the rooms accordingly.

• They are some hotels, guests are greeted in the lobby by hotel staff with iPad to perform check-in/out instantly including swiping a credit card for payment. Eliminating the traditional way waiting at the check in counter.

No or Limit access to the Internet services and with access fees

• WiFi was not a popular in past and even they was a WiFi services, customer would need to walk into the hotel business center and paid premium access fees. Free And Fast Reliable Internet

• WiFi continues to be one of the most talked about aspects of the hotel tech evolution with 85 percent of travelers wanting access to free Wi-Fi.

• Hotel guests always want to stay connected to the Internet over wireless connection whenever they move around in the hotel

The mini bars that are connected to a computer system which automatically posts charges to the guest folio as they take advantage of those items.

It is clear from the evidence today, Gen Y expecting technology is becoming increasingly important for hospitality and tourism industry. The technology become the driving force of trends that affecting the hotel industry.

http://gogroupbooking.com/the-3-technology-trends-for-hotels-in-2016-you-cant-afford-to-miss/

Eco hotels are accepted as one of the new trends of the tourism in recent years in view of that “Going green” is a constant underlying tone for Millenniums. Millenniums are understand well about the devastating effects of not preserving the planet and its natural resources. Therefore, Millenniums are willing to pay to embrace sustainable technologies for their stay even during a vacation.

What in-house consideration hoteliers are practicing nowadays compare to the past?

• A conservation and recycling guide has been put in all rooms to help to recycle, conserve energy, water and reduce the level of detergents and chemicals