The paper analyses whether SERVQUAL dimensions would be applicable to hotel industry and put forward some additional dimensions pertinent to hotel sector. The tourists visiting the tourist villages at different parts of the island were taken as sample for their study through open-ended questions on their expectations of service quality available at their hotels. The findings show that the most important attribute represented in the SERVQUAL instrument was the core service. Other attributes identified were: hotel room décor and cleanliness; Internet access in hotels; quality of food and recreational facilities; and modern technologies, particularly in communication facility. The study suggests that “Ways of achieving quality service could include the administration of hotel dealers satisfaction surveys using the service quality dimensions involved; the improvement of the level of service performance where needed by filling the gaps and the management of expectations regarding quality of
In this paper will be discussed implementation of such technologies as keyless system, mobile booking and machines with self-check-in and check-out. Implementation of modern technologies are becoming popular worldwide, however this project will be based mainly on the examples from the hotels in the United States. The goal of this project is to analyze and discuss the future perspective of the technology implementation and its impact on the hospitality industry overall. In addition to that, in this project will be discussed the pros and cons of the using modern technology in hotels. The last part of the project will be focused on technology’s influence on labor market and whether it will be substituted or not.
With this in mind, some hotels have implemented cross training for employees in multiple departments, which results in a win win situation for both the organisation and employees, this does not mean that an employee will be hired with the intention of working across several departments constantly however it provides the chance to gain skills and experience in other areas. A future leader with experience across multiple departments is more valuable than an employee that has minimal experience and a university degree, it is important a general manager can understand the basics of each department within a hotel, therefore cross training can be extremely beneficial for future leaders (Reference). For the employee it provides constant challenges and skill building opportunities, cross training also exposes employees to departments they may not have considered as a permanent role within a hotel. For the organisation this provides them with valuable employees with the ability to work across many departments. The Marriott
Since tourists request destination information and its recommendation information simultaneously for traveling to a certain destination, in order to learn about it and reduce uncertainty (Bickart and Schindler, 2001), online travel reviews playing these two roles can completely meet tourists’ information needs. The impact of e-WOM in the tourism industry is especially strong. Intangibles such as tourism services cannot be evaluated before the consumption experience; therefore, purchasing intangible products and services brings a higher risk, so customers are more dependent on the interpersonal influence of eWOM (Lewis and Chambers,
Apollo Hotels & Resorts seemed like the perfect example of a new chain that focusses on working with different hotels, but having a binding aspect. In this case there “brand”. I chose a specific company to further research, so I could get more in depth information and a detailed answer. By answering the research question we will find how the process of working in a network in a tourism aspect is and how Apollo Hotels & Resorts uses the network in it’s
The improvements include enriched efficiency through self-learning, more exposure of human to machines due to their frequent interactions and more chances created by infinite data. Regardless of the benefits and effectiveness associated with the use artificial technology in the industrial sector, it has its disadvantages couldn’t be ignored as well. It will directly impact and affect the potential of the workforce eventually resulting in massive job losses. The duties and tasks previously done by human beings will be taken up by the use of Artificial Intelligence leading to high unemployment
With a transparent and meritocratic compensation policy, a company can keep more employees. With open salaries, discrepancies become motivation to run the business by reflects a degree of trust for customers without facing any problems from them. Transparency sometimes requires opening up what can seem like a floodgate of information and data for public viewing. But providing access isn’t always enough. When offering a clear view across departments, the sheer volume of information or industry slang can be intimidating and often debilitating for peers in different functions.
It is easy to recognize that the human resource development as the key challenge in tourism growth in Sri Lanka. It is essential therefore that Sri Lankan tourism and hospitality management professionals think outside the box, be innovative and learn quickly from various best practices as well as the similar challenges faced by other destinations. He further suggested and showing the importance of promoting the concept of functional hotel schools by expanding training departments in large hotels (by using qualified and departmental managers as part-time lecturers) as done by Mount Lavinia Hotel in early 1990s and later by Aitken Spence Hotels. He has also got through drawing my concern towards the fact of promoting tourism and hospitality as an attractive career option to grade 10, 11 and 12 students with presentations from young middle managers from the hotel
Machine has affected our lives deeply because we simply cannot imagine to live without it. The inventions of machines have brought benefits such as machine made our work easier and faster, company rely less on physical labour, and lesser money are used in a company. However, with all this benefits it occur problems too which are over-dependency on machine, men have loss of skills and unemployment have increases rapidly. The invention of machine and technology has the potential to change the world at an increasing rate, but humans can no longer keep up (Larry Downes, 2009). Machine and technology are inevitable.
Outsourcing gives you access to specialized skill sets of resources and processes that insourcing simply cannot match, not without significant costs. Outsourcing software development also proves to be a cost efficient solution, as you will not be investing in hiring new staff to meet your new business requirements. Both insourcing and outsourcing have their distinct advantages when it comes to how an organization should approach development. Employees understand the company needs. Your employees already understand your business and how it works.