Often, the difference between leadership and management has been a topic of debate especially in the business community. Presently, managers are predominantly the ‘administrators’ while the leaders motivate organizations and employees to change. However, the terms management and leadership are usually considered synonymous which neglects the significant overlap between the two terms. This paper hopes to share the differences between leadership and management including the characteristics of successful leaders in comparing with ordinary managers. Leadership versus Management Leadership is the process of a person exerting influence over a group of members to accomplish a common goal (Northouse, 2010).
All feedback is collated and reviewed by our complaints team and our service improvement team who will communicate key information and updates through boxes and packaging monthly briefing and through regular updates on the company intranet. Any feedback I receive from customers is recorded on my system and I also relay this back to my manager. This is also the same when I call customers regarding after sales service. if it is a complaint it will be passed to our complaints team and on occasions discussed with my line manager (depending on the situation). 4.7 Evaluate the organisational procedures and systems for recording, storing, retrieving and supplying customer service information All staff has access to our Information which is an internal system which has been recently introduced to help improve communication throughout the organisation and to make information easily accessible to everyone within the company.
Trust is a key component in business world, particularly because supervisor and management do not hire, nor keep in employment those that they do not trust. Unfortunately, because of this, the violation of trust is an occurrence that many companies are susceptible to. By keeping up with employees and understanding their personal life to some extent, without breaching privacy, management can adjust their views of an employee, giving the proper access involve with their job tasks. Supervisor should require
INTRODUCTION: The management 's strategic leadership approach is to guide the training and motivate them to improve their skills through the exchange of knowledge to analyse the internal and external business environment and make decisions that can add value to the company and to the interested parties. The management delegates authority to employees. Make your decision by setting goals and objectives based on the mission and vision of the organization and establishing strategies to achieve these goals and objectives. The uncertain, dynamic and stimulating business environment requires a strategic workforce capable of adding value to the business through decisions in the best interests of the company. Sainsbury Plc Sainsbury plc is a UK retailer
In fact, a strong culture is critical to the success of a company. Culture creates a cornerstone for employees’ beliefs and principles, gives meaning to what employees do and how they do it, and inspires employees to align themselves with the company vision and strategy. Ultimately, culture determines the experience we deliver to our customers. (Clampitt 2013) Driving Walgreens Culture Corporate Culture is a set of beliefs and values shared by all members of a company that guides the way employees think and act in order to achieve results. As we transform to achieve our vision, our culture must keep pace with our business needs and should reflect what our customers want and expect from us.
In Stakeholder theory, the employees are viewed as individuals with specialized skills, which provide value to the company. According to Berens (2012), the relationship between the company and employees is very important. By involving the employees in decision making process such as long term planning and short term planning provide an in depth contribution as they are working in the company, they have unparallel knowledge of the inner company workings thus have insight in to what will or won't work in the company. Example employees are the one creating a brand, respect and reputation for the company. They spend countless hours with customers thus they know and understand what they want.
• The team leader’s inability to strategically place self from a manager who is supervising team members to now a team leader for the team. Managers in general is someone who has certain characteristics that differentiate their role from the team member’s role. In general managers have standards of expectation and performance from those managing, which are • It was further noted that the team leader did not want to engage further in discussions and simply stated it won’t work, because it was tried in the past and was not effective. the several approaches are important to increase cohesion in work teams…training in social interaction skills, such as effective and active listening and conflict management, can improve communication and cohesion…training in task skills, such as goal setting and jobs skills, improves the team’s ability to work successfully.” It is important also to note that mangers to some degree are also expected to expend, account for responsibilities related to the company’s goals…and according to Leigh Thompson achieving results directing the activity of others by setting challenging goals for personal and team accomplishment and by controlling their achievements.”
The Path-Goal Theory The Path-Goal theory is based on leader 's specific style, which best fits the employee and work environment in order to achieve goals set by the company. The idea is to increase motivation from the staff, provide empowerment and increase staff satisfaction. This will develop productive employee, which are vested in the greater good of the company. The Path-Goal leadership is based on four strategies the leader should set fourth: define the goal, explain the direction of the goal, remove obstacles so the goal can be achieved and provide support to the employee. The Path Goal Theory is forming a connection between the followers goals, and the goals of the organization.
The assistant-to may be utilized for circumventing line organizations; that is, he may be an informal contact man, not only with lower levels of the organization, but also with outside persons and organizations. These activities may be dysfunctional in that they can create an atmosphere of uneasiness and make other executives feel undermined; people become concerned about what the assistant-to may see, hear, and report to his superior. However, as an interpreter of his boss to others, the assistant-to may ease certain tensions the chief was unaware of. He may not only help the chief understand other executives but also help other executives understand the chief.
Participative leadership are take heed of advice from employees (Huang, Iun, Liu and Gong, 2010; Somech, 2005). Participative leadership involves employee empowerment and allowing employees to participate in decision making. The positive influences of this leadership strategy are it enhances productivity and increase quality of organizations products, operations, process etc. Besides this, the satisfaction level of employees will increase in this leadership technique. The negative influence of this specific strategy is that it involves issues of security.
The structure determines power, roles and responsibilities of each worker in the business and helps to ensure is able to understand their duty as an employee. It is important for a large company to have an organisational structure as it creates guidance for all employees because they’re able to understand where they stand as an employee and who to go to for any help or queries. Another reasons why they’re important is because it streamlines the companies’ operations and helps identify the different teams that you have
How to maintain Professionalism at workplace Professionalism is as an individual 's conduct at the workplace. Your boss, colleagues, and customers will notice whether you have this quality or not. Professional workplace behavior is necessary for the long-term success of a business, whether it 's a startup or multinational company. A professional workplace attitude and appearance allow employees to take pride in their work and improve performance. Managers who behave professionally set an appropriate example by encouraging their people to conduct themselves in a manner that supports company-wide success.