Testra Case Study Summary
5.1. Compare ideas with client 's expectations
The Telstra’s expectations are the following.
Clearer phone line provided towards the user.
Language difficulties are need to be solved with appropriate training.
Up to date technical knowledge from a technical support staff after technical training.
Background noise should be solved so the customers can concentrate on the information provided from the support.
IVR Installation if it meets the users expectations.
5.2. Discuss the reasoning for changes
The Telstra should be able to provide nearly perfect line during phone calls as a major telecommunication company, especially its own technical support call centres. Also if the user is not happy they can leave from Telstra and create a contracts
…show more content…
Client Solution Requirements & Approach
Client solutions require a well thought out plan to address the above issues for better technical support and customer service within Telstra. These solutions will include retraining staff including a future support plan which maintains the solution on a long term basis. Solution requirements will need to be aligned with Telstra’s and they client needs. The transition of this process needs to be well thought through from the beginning to the end. We can not just jump to a solution without rectifying any damaged caused with the old system.
5.5. Clarify uncertainty or disagreement
Unfortunately unless the whole technical support division will be relocated back to Australia, the bad phone line may not be completely fixed, because of the main obstacle, the distance. The IVR is never going to be a perfect solution as the user doesn’t like to “talk to a machine”. The rest of the solutions provided above, we believe from the feedback will satisfy some of the customer
Unit 5 Assignment 5 Claim
250 Words | 1 PagesFollowing the call, I created a plan that analysed the problem and outlined how it would provide customers with a
Jon Tester Case Study
1064 Words | 5 PagesFor many political scientists, the answer to Jon Tester’s victory is simple. After all, incumbents win nearly 80% of the time in the Senate. It can be expected that Tester would fall on the majority side of that break. Still, Montana is a conservative state, and Jon Tester is a Democrat who “votes with Obama 97% of the time”. He, like Obama, loves to spend money gained by raising taxes on hard-working Americans.
Nt1330 Unit 2 Health And Social Care
103 Words | 1 Pages- working with working staff to set up strategies, models and frameworks. - Setting client administration measures & assuring that the current standards satisfy the customers & helps retaining them. • Coordinating with the workers themselves can help effectively in setting appropriate models for the procedures & systems because they are the ones who interact directly with raw materials and producing the products, so they would know better if anything in manufacturing needs improvement or so. • It is important to satisfy the current customers in different possible ways in order to retain them which eventually leads in attracting more customers as well.
Mastec Advanced Technologies Case Summary
681 Words | 3 PagesIt also indicate that they would incur in a back-charge of $5 for every new non-responding receiver installed during a 30 day period if they failed at least 50% to phone lines. (p.466) The technicians also argued that the phone connection was not always possible because most of the time the customers were not interested. The legal issue in this case is whether the employees’ disparaging statements to 3rd
Essay On Raleigh Area Code 919
975 Words | 4 PagesThis system helps you stay in control no matter how many area codes you need. It sorts your callers, users, features, and billing, and keep it all in organized place you can access from anywhere in the world. Finally, when you’re ready to grow, Nextiva makes it easy. Start with a Raleigh area code and expand across the country with the Nextiva flexible upgrades system.
Essay On The Jacksonville Area Code 904
962 Words | 4 PagesWith the VoIP services you will be able to answer calls to area code 904 on your smartphone, desktop computer, and tablet from anywhere in the world. If you’re ready to get started, call Nextiva for instant activation today. The digital phone systems require zero extra equipment to it’s possible to start with zero extra
Which Leadership Model Do You Recommend Robin To Employ? Why Would It Be Most Effective?
1092 Words | 5 PagesPerformance objectives? Strategies? Action Steps for
Bombardier Case Study
873 Words | 4 PagesMethod and Approach How can NTT Management Consultant identify the problem? The rational reason for hiring NTT Management Consultant (Appendix 5) is to assist in all stages of Bombardier life cycles. Figure 8 demonstrates an overview of problem solving. First of all, our team will work on problem diagnosis to evaluate current situations.
Why Do Deaf People Use Relay Services?
665 Words | 3 PagesIt has been required since 2006 that any TRS service that provides VRS must operate 24/7 and they must answer phone calls they receive within a specific amount of time to ensure that the caller receives the deserved customer
The Care Quality Commission (REF)
758 Words | 4 PagesCQC make sure patient have confident in the service they are using and also making sure patient have clear information on the service they want to choose by providing rating across all service provider to make better choice on what organisation to
Lessons Learned From My Work Experience With Castleman Diseaselaborative Network
455 Words | 2 PagesSometimes the clients do not understand the core issues and are misled to the wrong direction, and it would be difficult to find the most efficient solution. Therefore, it is important to delve deeper into the root problem and deliver the most valuable solution. From my work experience with Castleman Disease Collaborative Network (CDCN), I realize that the most effective solution is the one that targets the root of the problems, rather than the superficial features. After I helped CDCN open up the online merchandise store, the sale in the first month was very low. Some people in the team thought the price might be too high or models didn’t look friendly.
The Pros And Cons Of Executive Service Contract
297 Words | 2 PagesFurthermore, service contracts implemented must implore the organization’s immediate needs, future growth potential
Would Workers In Australia, America Or Europe Accept The Taylorism In This Form Today
526 Words | 3 PagesWallace and Eagleson have studide the computer systens in the work placesto define the technology in a call center they concentrated on the computer hardware, software,input, output artefacts produced by them.call centers aremainly dependent on the telecommunication system within the compass of the technology. Automatic Call Distribution (ACD) & Interactive Voice Response (IVR)are identified as the vital components of the call center technology by Taylor and Bain. As a respect on Taylor and Bain weaccept the acronym IVR to be interactive Voice Response,it also assists the queue allocation to distinguish from the voice recognition technology (vr)which is improving a lot in the sophistication and accuracy which has the potential to reshape mst of the activity condected by the workers in the call
Alarming In Health Care
128 Words | 1 PagesHealthcare settings are very busy – we have to deal with multiple patients, multiple tasks and many distractions. Phones are typically ringing, family members want to speak to us, and alarms are alarming. Our thought process is interrupted and mistakes happen. For instance, take for example alert fatigue. It is a common contributor to error in healthcare.
Core Competencies Analysis
1081 Words | 5 PagesThe fifth point, aiding your client with implementation, can create some contention. Some clients may want to go through their own internal methods when implementing a change regarding management or their processes. Either way, these first five objectives are universal to nearly every job taken by a
More about Testra Case Study Summary
Unit 5 Assignment 5 Claim
250 Words | 1 PagesJon Tester Case Study
1064 Words | 5 PagesNt1330 Unit 2 Health And Social Care
103 Words | 1 PagesMastec Advanced Technologies Case Summary
681 Words | 3 PagesEssay On Raleigh Area Code 919
975 Words | 4 PagesEssay On The Jacksonville Area Code 904
962 Words | 4 PagesWhich Leadership Model Do You Recommend Robin To Employ? Why Would It Be Most Effective?
1092 Words | 5 PagesBombardier Case Study
873 Words | 4 PagesWhy Do Deaf People Use Relay Services?
665 Words | 3 PagesThe Care Quality Commission (REF)
758 Words | 4 PagesLessons Learned From My Work Experience With Castleman Diseaselaborative Network
455 Words | 2 PagesThe Pros And Cons Of Executive Service Contract
297 Words | 2 PagesWould Workers In Australia, America Or Europe Accept The Taylorism In This Form Today
526 Words | 3 PagesAlarming In Health Care
128 Words | 1 PagesCore Competencies Analysis
1081 Words | 5 Pages