This continues to build the relationship with the customer in hope of more custom in the future, making sure the customer is happy. 5.3 Explain the features and the uses of Market Research Market research is about identifying and satisfying customer needs. Information needs to be gathered to identify customer needs, competitors and market trends. The data collected and the resulting information is then used to produce competitive products. Information can be collected by ~ • Field Research – gathering new data by means of surveys, questionnaires or interviews with people.
1.2 Explain different methods of segmenting and characterising customers The key to a successful business is to find out who our customer base is, what the customer wants, the age, gender, spending patterns etc. This is the reason we have marketing research because it can identify different customers and recognise what we need to do as a company to meet the demands of the market and keep us competitive.
TRAINING: DEVELOPMENT: Training is the acquisition of knowledge, skills and competencies as a result of teaching. Training is a program organized by the organization to develop knowledge and skills in the employees as per the requirement of the job. Development teaches how to become more productive and effective at work and at the company. Since Tesco aims to expand and diversify, that required the business to select the right people, in the right place, because customers’ needs and wants are different and the culture of each area varies. Tesco need to have flexible employee who are able to adapt the change in order to satisfy the customer.
This could be accomplished from incorporating a stimulus exercise that provides scenarios of interactions the carriers may encounter on their route. Next the company may want to re-evaluate their compensation program if they want to entice the employees who are on pay per run. This could help to improve the unaccountability for time consciousness and respect for courteous behavior. Behavior management for certain professions must be also included in training because of the expectations that the company’s mission entails (Martin & Zollig, 2009). Behaviors are learned just like skills are a part of training.
These are explained below. B2B’s and B2C’s are both communications directed to people. Whether this be towards a business or to a customer, they are trying to market their products and services to their desired target audience. Another similarity is B2B’s and B2C’S both need to build a brand. If a brand has a good reputation, customers and businesses, are more likely to purchase that brand.
To put this marketing plan into motion, Caja Rolu needs to utilize the marketing resources available. One of these resources would be the SWOT analysis. Knowing the strengths, weaknesses, opportunities, and threats to the company is important because it allows for growth of the product line. Another important resource that Caja Rolu will utilize is evaluations of the target market and demographics of different areas. The evaluation of the target market is important in implementing the marketing strategy because it allows us to know our audience and cater to them specifically and make sure their needs are met through the use of our product.
Experiential Programs Another hands-on training that help companies established greater organization solidarity and leadership initiative is the Experiential Program. In the experiential program, employees will be opened up to new perspectives and subsequently replicating the practice and evaluating the activities and relating it to real world circumstances. There are a few rules that need to be observed when conducting experiential training. First, the program must be identified or linked to a particular business concern. Secondly, the program has to be challenging enough to remove participants from their comfort zones, yet within the range that will keep their interest strong to appreciate the aim of the program.
Chipotle also strives to serve a product to customers that satisfies their needs even when that may not be best for profit-margins. These qualities demonstrate how Chipotle views customers and defines employee expectations. “How the company views customers and clients will influence how its people (employees) treat customers and clients,” argued Flamholtz and Randle (2011, pg. 30). Based on that argument, Chipotle has made a successful attempt at this dimension by building this into the foundation of the culture and values at the
Overall, they are the one who you are marketing to and that are going to purchase the product. Little Tikes should carefully plan out their marketing plan and how they are going to benefit their consumer in the different markets. They also should research more into entering a market to make sure it is a good fit for the brand and there is opportunity for growth and success there. Even with Little Tikes being a success, it was also a learning experience to listen to the employees because they know the area and the consumers. Overall, Little Tikes needs to create a SWOT analysis internally between companies and also set different attainable goals for each entity to
Salespeople play three primary roles? What are they? The three primary roles salespeople play, according to Principles of Marketing by Tanner and Raymond (2010), are “creating value for their firms’ customers, managing relationships, and relaying marketing and sales information back to their organization.” Salespeople create value for their firms’ customers by advocating and communicating the customers’ needs, desires, concerns, and preferences back to the company and find solutions (Tanner and Raymond, 2010). Also, since the salespeople are experts in regards to their products, they can best advise the customer as to which product is the best fit for them or adapt offerings to fit. In this way, salespeople create value that would not have