Online shopping is getting popular in all over the world and included Malaysia. The rapid of the e-commerce changed the way of business and consumer on their method of distribute and purchases things. Moreover, the fast pace of technology increase the competition in the online retailer market makes them competitive against this overloaded market. Consumer can have wider choices and there is boom of information for them to compare, choose, make them convenience and create a high chance for them to switch to e-services from traditional retailers. The low cost of set up the e shopping makes rise to a powerful channel for businesses and consumer to communicate and get information. Online retailer need to know what factors that will affect or encourage consumer to shop online and what will leads them to complete the e-shopping. In the journal, it mentioned the Malaysia’s Internet users were 18.9 million and the buyers are 10.5 million in the year 2012. The online shoppers are divided into white collars, blue collars, top management executive, retired & unemployed housewife and businessman & self-employed.
In the study, it determines the factors among Malaysian consumers on accessing the effectiveness of online shopping. The purpose of the journal is to research the relationship between the variables which consists of Subjective Norms (SN), Perceived risk (PR) and Previous purchases experience (PRE) and how the variables of (TAM) technology acceptance model correlated with the
Internet is used everywhere in today’s world. In US many people are making purchases online and beginning to take advantages of the online shopping at their fingertips and convenience. Online shopping has changed the way we shop in today’s world. Gone are those days when people had to wait in queue on special occasions. Today consumers can buy almost anything at any given point of time.
As a result of online retail, there has been a shift in how we do our shopping and is making its way to being THE way of shopping. Online retail has strong cost advantages in comparison to its offline competitors. It is rapidly taking precedence in many categories due to better pricing, selection
Several mainstream technology adoption models will be explored and critiqued to provide a sound theoretical basis of analyzing
The above graph representation shows the percentage of population category who opt for online shopping. The general caste population are major customers of online shopping covering 76.7 % of the total population. Followed by OBC category comprising 14% of total population. The SC and ST contribute for 2.7% and 6.7% respectively. It was seen that the general population mostly opt for online shopping because of their changing life style.
This theory is one of the oldest social science theories. It originated in communication to explain how, over time, an idea or product gains momentum and diffuses through a specific population or social system. 2.4 Technology Acceptance Model Technology acceptance model (TAM) developed by Davis (1989) was adapted from TRA ( Fishbein & Ajzen, 1975). The objective of TAM is to provide of users’ acceptance of new information technology whether software and informantion systems and usage behaviour across a variety of end-user computing. As technology acceptance model (TAM) is mainly of two system features of perceived usefulness (PU) and perceived ease of use (PEUO) (Davis,1989) it is incomplete in the context of online banking services.
It has a big impact on the sales and growth of e-commerce. Since the need of the customer for the information and specification of the product that they need can easily be access thru internet, shoppers will have different choices what product to buy. Because of this e-resources, they will also have the choice what online shop will they trust. In addition, an owner of online shop should also consider the design of the website to persuade their customer.
This is because, the shopping on the Internet deals with many purchasing opportunities and assorted with the special product to be sold to the customers. These opportunities make the online shopping or internet shopping can be convenient, economical and safe, fun. Moreover, without an extra cautious, the online shopping will be a venue for other people or named as
TAM is a well-known model that helps to explain the adoption and use of technology (Sangle and Awasthi, 2010; Wessels and Drennan, 2010), as in our case mobile banking. Brought forward by Davis in 1989, it is based on Fishbein and Ajzen‟s theory of reasoned action (Sangle and Awasthi, 2011). Davis argues that the intention to use a particular technology is based on a persons behavioural intention which in turn is determined by two beliefs; perceived ease of use and perceived usefulness (Liu and Li, 2009; Sangle and Awasthi, 2011). However, Chong et al (2010) assert that using TAM solely does not sufficiently explain people‟s decision to adopt a technology and argue that TAM should rather be used as a base model which should be extended with
Since the beginning of the 1990’s, e-commerce has radically changed consumer behaviour by introducing new retail channels (Ngai and Gunasekaran, 2007). Serious attempts to trade online started to emerge in the mid-1990s wheninnovative, technically savvy companies responded to the opportunities and challenges posed by the internet, to develop sophisticated web sites to serve customers, in their homes (Rayport and Sviokla, 1994). The present retail environment is characterised by new, store and non- store, retailing formats, a wide range of new products, use of new information and communication technologies and consequently, the changing customer needs. Moreover, the dynamic lifestyle conditions of consumers has resulted a change in their personal environment that contributes to a profound change in customer behaviour (Schröder and Zaharia, 2008). Retailing in the 21st century means doing business with customers on their terms (Mathwicket al., 2002).
Online shopping has nowadays become a widely spread way of shopping among people on different continents and in different countries. Its popularity is constantly on the rise considering the spread of Internet technologies and the increasing share of online shops in the retailing business. Online shopping activities are gaining wide spread as far as they tend to provide the consumers with numerous benefits and increase the convenience of buying without leaving the house. The popularity of online shopping grows due to a range of reasons, including its convenience as well as time- and money-saving potential.
More and more people these days prefer online shopping than shopping in malls because of so many advantages and benefits. People from all over the world have accepted online shopping sites because of the convenience provided like from shopping in their pyjamas to convenience for elderly and disabled. Not only this, online shopping sites also provides a wider choice of products, avoiding upselling or impulse buying, better prices, good for the environment, and
In his book, “Amusing Ourselves to Death”, Neil Postman analyzes the change of mediums from a Typographic Age to a Telegraphic Age; but because technology has advanced since the 1980s, it does not address every new medium and its effects. One recent medium that dominates the internet is online shopping. With seventy nine percent of Americans making online purchases (Weller), it is quickly becoming a new tool for everyday life. This medium attracts every aspect of buying, from office supplies to dog treats. The demand for online shopping stores is increasing rapidly year by year.
According to the model, when a user is introduced to a new technology, his or her overall attitude towards using the said technology is a major determinant as to whether or not the user will actually
Therefore this research will make use of the Extended Technology Acceptance Model with Theory of Planned Behavior and Theory of Perceived Risk
The customer would adopt internet banking technology only when he possess positive expectations and trust regarding the technology[28]. Sohail and Shanmugam (2003) in their research considered trust as an influential variable on adoption of online banking.[29]. Nor et al (2007) empirically proved the influence of trust together with some of the attributes of IDT on Internet banking acceptance.[30] Therefore, the following hypothesis is