Question 2 A business process is an action or set of activities, which has both direct and indirect effect on the customer. Many organization have Business processes built in their systems such as in manufacturing, order processing, invoice generation, bill payment and customer services and these can be re-engineered to improve performance and results. Therefore Business Process Reengineering is defined as; “The fundamental re-thinking and radical re-design of business processes to bring about dramatic improvements in performance.” (Hammer, M. and Stanton, S.A,1995) By definition, to bring about these dramatic improvements the existing business processes in the organization have to be re-designed and the following steps are involved, BPR implementation entails that all business processes,Job descriptions,management systems,structure and work flow in an organisation including underlying assumptions and beliefs should be re-disigned to achieve vivid improvements in vital areas such as cost, quality, service, and turnaround time through the enabling use of information
The first stage is creating model of business processes, then creating the component systems, followed by implementing the process, and lastly assessing the results. The first stage, which is creating a business process involves business users who adjust and determine the efficiency of the business model. Often, an as-is model is created and changes are built upon the current situations, in order to solve a specific problem. Next, components are created, and these components include all the five elements of an information system. Organizations also create policies to assess the effectiveness of an information system.
Thus better management of processes that exist within a service system will lead to greater profitability for the organization. In order to manage a service system, an efficient BPMS is needed. Therefore, the improvement of BPS is critical to the success of BPM and must be studied. To improve processes in an organization it is essential to have a culture that adapts and accepts improving processes of the organization to be able to improve processes without facing the barrier of refusal. Furthermore, improving process should be oriented towards the company’s strategy, where the strategy defines the business, the position that the organization hopes to hold in the industry or market, and the means by which it is to compete, thus, to benefit from PI on the long run, PI should be aligned with the company’s
All these ideas are explained with the help of examples drawn from various industries. This chapter mainly concentrated in explaining readers how the industry can be analysed in which the corresponding organisation is located. This chapter helps in identifying various forces and pressures on the organisation. The two factors that bring out changes in organisations by impacting their performance are business cycles and industry cycles. A Business cycle refers to alternating periods of contraction and expansion in the economic activity.
In this argument, I will be assessing the need for a change within the corporation of the Black Berry, Inc. I will also project a strategic methodological change plan, to accomplish the vision of the corporation. Also, a strategic change process, through the implementation of a change plan that will align itself with the vision of the BlackBerry, Inc. An analysis, to the role of the change agent and barriers to change; such as a lack of time, and, the fear of change in employees to the resistance of organizational change will also be examined. Assessing the need for a Change in the BlackBerry, Inc. Corporation.
What is Business Process Management (BPM)? BPM is all about technology. It is an evolution of application development and a means to achieve the automation of processes. For others, BPM is about optimization: a world of methodologies such as Six Sigma, Lean, CI, or TQM. For many, BPM is a way to communicate how they want work to get done as well as a way to facilitate change.
1) Discuss why you feel BNP Paribas embarked on a digital Transformation. 1) Improved Customer Satisfaction: As a result of BNP Paribas embarking on digital transformation it will lead to an improved customer satisfaction. BNP Paribas are aware of the rise in mobile and technology advancements as they’ve seen a change in customer expectations which has led to them embarking on a digital transformation to ensure the customer remains satisfied. Customers will respond positively to BNP Paribas investing in digital transformation as they’ll become aware and appreciate that they are focused on improving the customer’s experience. 2) Improved Reach: BNP Paribas acknowledge that mobile and retail banking is expanding so by the firm embarking on a
Defining the project activities is the first process. These activities need to be identified and documented. In turn, identifying the work packages, lowest level of the WBS. These packages are simplified into smaller components, called schedule activities to help manage the various elements of the project. Next, the relationships between activities are identified.
The way that enterprises have found to manage with such changes is to keep their business models flexible. Business models have business processes and these are vital in assisting an environment of innovation. However, if business processes are left unattended and not consciously adapted to the evolving environment, they become obstructions to innovation. Since, the enterprises’ products released to the market are generated by business processes, having them flexible is important for coping with market changes in an effective
This makes it hard to distinguish and comprehend the anticipated and unusual business sector changes. The non-presence of real arranging techniques makes it hard to standing changing, alterable and each eccentric financial and business condition. 4. There is additionally the inability to keep up arrangement for crises, and the inability to envision and arrangement for the monetary requests and needs of the small scale commercial enterprises. These issues respect development and advancement.