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The Devil's Den Case Study

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1. What problems has Susan identified with the night shift operations of the Devil’s Den? Susan has identified several problems with the night shift operations of the Devil’s Den and they are the following: a) Widespread stealing. Employees and customers stole food: “The problem got so far out of hand that customers who had seen others do it felt free to do it whether they knew the workers or not.” Another way of stealing food is giving it away to friends or taking food after shift. b) Poor night shift performance of duties. The student managers were briefed on how to close the snack bar at night but still did not get the job done properly. As a result, morning employees work very hard trying to do their jobs, in addition to the jobs the closing shift should have done. c) Lack of or poor management action on reports of bad employee behavior. “I told him about some specific instances and said that I believed that it happened rather frequently. Nothing was ever said to other employees about this, and the only corrective action was that the door was locked more often, yet the key to the lock was still available upon request to all employees during their shifts.” d) Absence of accountability and punishment. “The student [who stole money from the register] was …show more content…

Her dilemma is influenced by her perception that students managers may not be doing anything about the problem because they value their friends more than the profitability of the business which means this can seriously affect her bid for the student manager position. If she rocks the boat, student employees and managers may connive to prevent her promotion. Also, she has high moral integrity and this affects her behavior toward The Devil’s

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