The Five Pillars Of Change Management

5.1 PILLARS OF CHANGE MANAGEMENT

For the change to be effectively managed, there are five essential pillars that the change manager has to consider. The first, and most important, is communication since by nature; people have a yearning for information (Adams and Bourrage, 2014). Communication is the mechanism that can be used to engage people in change. It is through communication that a change manager or the project implementation manager gets informed about the exposure of stakeholders in the organisation to change. It is the responsibility of the management to ensure that the employees are well informed of the changes and adapting well to the effect of changes without obstacles (Ford et al, 2008). Paton and McCalman (2008) affirm that

The sponsorship involves the use of the leaders in the organisation to champion the change process (Hayes, 2014). A sponsor, in most cases, is a person in a position of authority. Effective change management requires that the people in executive positions in the company to be active in advocating for, and spearheading the change process. In essence, this is essential for the successful implementation of change management or any project. In the case given, the use of a sponsor would be constructive in ensuring that the project is effectively implemented (Kavanagh and Ashkanasy, 2006). The maintenance department, maintenance quality assurance department, IT department and the laboratory department are expected to work together. It has already been established that this is not working. The installation of a virtual LAN network by the IT department would be accomplished if the senior hospital operation director took interests in the implementation of the project and took ultimate obligation for the project. In this sense, the senior director would be a sponsor who could act to ensure the project is implemented even if there is a difference between the

The aim of stakeholder management is to identify the stakeholders in a project and ensure that they are aware of the change, and the benefits of the change (Baca, 2010). He also states that stakeholders in a project include project managers, project sponsors, team members and the change control board. It is critical that the stakeholders are aware of this throughout the change process. According to Legris and Collerette (2006), the change manager should seek to build a partnership with the stakeholder and be committed to it. In the case given, stakeholder from all these departments should have come together at the beginning of the project so that the needs and expectations of the people in these departments would be identified and any conflicts arising would be resolved. In addition, stakeholder management would help keep the various departments focused on the task of implementing the project (Todnem,