The Four Stages Of The KM Process
KM Process:
There are usually 4 Stages of KM Process:-
1. Knowledge Creation/Generation
There is a vast amount of data created everyday in day to day activities of organizations. These data needs to be managed efficiently and effectively so that it can be reused to find solutions for a new type of problem or can be used to add values to business activities. For example, the technology organizations can use the feedback it gets from its customers to improve its products through better R & D.
The gap of fulfilling knowledge requirement for companies generally cannot be met by available knowledge assets. It has to be filled either by developing new knowledge or acquiring the knowledge from external sources.
2. Knowledge
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At that time, it had a very small size and employed around 1200 people in comparison to 30000 at current state.
The knowledge management program was started at a time when the company’s growth was starting to pick up in a fast rate. In the initial period, the organization developed a broad technology-linked infrastructure, which included a corporate intranet, ICICI Universe, to provide a platform where employees could check the human resources (HR) system for leave entitlements, off days or view their own pension schemes.
By putting these activities on the intranet, ICICI as an organization encouraged its employees to get accustomed to use web-based applications, to overcome any apprehension about use of technology as well as providing them with a good enough reason to use the ICICI portal on continual basis. The idea was to create a space on intranet where employees could participate in collaborative activities like contribute or find documents, engage in discussions and answer queries posted by
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It made the work place not just a physical location. It has become a mixture of physical and virtual spaces in which work is being done. The Wise Guy KM portal also encompasses a no. of sections which includes: document management; news about happenings internal and external to the organization; digital resources such as trade and news journals, research reports, maps, directories, currency and time calculators; information on the various business groups and group companies, complete employee information; and, interactive sections such as discussion forums, query boards, book reviews, online quizzes, the rewards and recognition scheme, and so
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