The ISO 9000 Family Of Quality Standards

ISO management system standards provide a model to follow when setting up and operating a management system. .The ISO 9000 family of quality standards is based on the conformance definition of quality to assure customers that a quality product or service will be supplied consistently (Terziovski & Guerrero, 2014). The ISO 9000 family refers to diverse facets of quality management and contain ISO 9001:2015, ISO 9000:2015, ISO 9004:2009, and ISO 19011:2011. Quality management standards aim to advocate companies’ and organizations’ efforts for being certified by guiding them since companies and organizations want to meet customer satisfaction and improve product quality consistently.

The ISO 9000:2015 covers the basic concepts and language, ISO

ISO 9001 can be voluntarily obtained by every organization, regardless of its size and field of activity. The ISO 9001 standard is based on eight quality management principles: customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships (Manders, et al., 2015).

Customer focus as a principle is based on the idea that customer needs and expectations should be satisfied at the minimum level. Organizations should search and understand the needs of customers in order to innovate new products and services consistent with current and future customer demand (Martinez-Costa & Martinez-Lorente, 2008). Moreover, applying the principle of customer focus in line with customer needs, firms can benefit in terms of competitiveness via organizing their market strategies against their rivals. On the other hand, aiming to meet with customer needs brings innovation in firms in conjunction with extending their market share. Leadership principle indicates that the leader of the organization should set a bunch of goals such that the

In addition to that, leader of the organization should guarantee such an environment in which employees can contribute to the innovative production by stating their ideas. And thereby idea generation can be stimulated (Manders, et al., 2015). The principle of involvement of people indicates that all employees at the all levels of the organization are considered as potential contributors for the organization. Giving more responsibility to the employees and right to join certain decision making processes help employees to understand their contribution in the organization. Moreover, they feel eager to show their ideas freely since their ideas are considered as valuable (Santos-Vijande & Alvarez-Gonzales, 2007). Process approach principle guide organizations to consistently identify, manage, and control the process that constitutes the organization. With the help of this principle, organizations easily analyze the competence of key activities and afterwards improve those activities by being assisted with sources, materials and methods (Manders, et al., 2015). Supporting the principle of process approach, system approach to management establish