Question 1:
It is important as a manager of a company to know how to deal with other people. Having strong verbal and active listening skills helps in building great work connections. To avoid misunderstanding active listening skills are helpful. Also, to make a point of view negotiating is a key.
Active listening technique is paying attention to the words being said with actual interest and giving back a response. While hearing is only perceiving the sounds of the words, without comprehending or managing to understand the problem. . It’s an extraordinary method for reflecting back what the other individual has communicated to tell them you are tuning in with your whole-heart attention. The effectiveness in listening necessarily depends on the interrelationships between the sender and the receiver of the message, which is found to be an important skill especially for the managers in business organizations while obtaining need-based information to perform their jobs successfully. The quality of relationships with others and job effectiveness largely depend on the listening ability of the individual concerned. Lack of listening ability at all the levels in the organizations lead to work-related problems. To become a good listener, one needs to practice and acquire special skills so that the necessary information sent by the speaker is well received by the active listener. A lot of concentration and firm determination is required to become an active listener. (Rane, 2011). As said by Stephen R. Covey, “Most people will not listen with the intent to understand; they listen with
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Active listening used in this situation helped in avoiding a huge misunderstanding as when as building relationship between the coworkers. Plus, it encouraged them to become clearer and to speak
Communications must also be improved throughout management and throughout the rest of the company. Lack of communication throughout the line leads to confusion and encourages rash decision making that CanGo cannot afford to do. All concepts, ideas, plans, and such must be communicated clearly throughout management and presented to employees with a clear message that is understood by everyone. Miscommunication and lack of also leads to employees becoming frustrated and decreases their efficiency and productivity. We accessed there was an ample amount of confusion between management and employees alike.
DESCRIPTION In week five we learnt about communication channels, it means the mode of communication people use to communicate in an organisation in order to perform tasks. INTERPRETE It is important to choose the correct form of communication when dealing with employees because communication develop good relationship among people without misunderstanding .When communicating we need to choose the right channel to communicate for example using electronic ,face to face communication ,written communication ( Samson & Daft 2015).By coming up with effective communication I will need to identify how choose wisely to avoid misunderstanding among ourselves.
This means to listen to what someone is saying to you, not only to hear the words, but to hear the message behind it (Porritt 1984.) An example of this is a nurse trying to find out why a patient is behaving aggressively. For a nurse who is not participating in active listening, they may brush it off as the person’s personality, ‘Oh look Mr Brown is being unpleasant to the nurses again’. Whereas a nurse who is participating in active listening may come to the conclusion that he is behaving this way out of anxiety about an upcoming procedure. Research also shows that by using reflective listening techniques it can improve a patient’s satisfaction, as they are more likely to feel supported by the practitioner (Pollak et al. 2011.)
In leadership studies, listening is theorized as an essential dimension of effective leadership and a way leaders demonstrate respect and appreciation of others (Greenleaf, 1977). Servant leaders listen to those they serve (Greenleaf, 1977). Engleberg and Wynn (1997) emphasize that "good leaders are good listeners . . . [who] do not fake attention, pretend to comprehend, or ignore members. Instead, they work as hard as they can to better understand what members are saying and how those comments affect the group and its goals" (p. 127).
Williams_K_Week4_Assignment_ActiveListening Completed in 40 minutes Improving Active Listening Yes I have been in a situation where my very own poor listening caused problems. I'm a very detached listener when I become uninterested or I know exactly whats about to be said.
It is very frustrating to talk to someone and discover they are not listening to you and you have to repeat yourself. Listening is not the same as waiting for your turn to talk. You canâ€TMt concentrate on what someoneâ€TMs saying if youâ€TMre forming what youâ to say
According to author Barry R. Cournoyer in his book "The Social Work Skills Workbook," active listening involves the combination of talking and listening skills to show clients that you are an active and collaborative participant in treatment and helps convey empathy for your client's problem or situation. During active listening, you use mirroring techniques to paraphrase and reflect back to a client what he or she has just said. . (Miller, 2015) Before I did the interview I usually cut into someone’s statement and then they could not complete what they were saying. Some of this was evident in my interview and so next time I will have to try and ensure that the client is finish speaking or ask if they were finish speaking so has to show that I was actively listen.
Having good communication skills is not only important in the work place, communication skills plays a huge role in life. Every relationship has to have good communication. Friendships, the work environment, and marriages are just some examples to where communication and listening is crucial. I believe this unit has great leaders and we
There are many different forms of communication these include visual, verbal and non-verbal. It is important that people take a look at their own communication skills and how these can be improved. Communication allows us to see things from another point of view; therefore one can get rid of any personal biases. Listening is a gift that should be appreciated, it lets people know what is going on around them in their society, such as people’s problems and struggles. It is not until people start to listen to someone that they will be able to understand that person.
[2] Communication in the workplace involves interpersonal communication between colleagues, manager and subordinate. Bad communication is often the root cause of many problems. Most conflict in organizations are the result of misunderstood communication. Effective communication plays a major role in dealing with employer employee relation. When you become an effective communicator, you can resolve conflict and communication gaps among coworkers and employees for example, conflicts arise when the employer and management discussed little with the staff, preferring to make decisions themselves without approaching employees and later give instructions, employees might feel frustrated for not being part of decision making, thus resulting in poor performance.
1. Know your position and what responsibilities come with it. Know what is expected from you not only as a manager but as an employee as well. This will allow you to perform, behave and react in an appropriate manner. 2.
Reflection on the 5-Days Journey to Become a Better Listener Throughout the 5-days practice of active listening and basic attending skills in daily conversations, it was easiest for me to practice empathy. I found it easy to perceive the situation through others’ eyes and perspectives in order to capture the accurate meaning when I was nonjudgemental and listened attentively to others. As a result, I was able to develop empathic rapport in which I accurately sensed and understood others’ concerns as well as feelings as compared to when I conversed without empathy, allowing my presumptions to affect my interpretation of others’ meaning due to the need for others to agree with my worldview. Besides that, I was able to practice basic empathy, which is the second level of empathy where I paraphrased
Introduction: The process of communicating successfully with our family, friends, co-workers, business associates and people is one of the most critical skills. Communication is such a key part of life that I often tell to a person that “Its no use of someone if he/she really don’t know by associates people in their work place or area of field”. Communication makes us to be known of others, good or bad that depends on usability of a person communication. And, it is up to each of us to learn to communicate well with those who are important to us.
The effective managerial skills are important in all level of managements. Managerial skills are the ability and knowledge of the individuals in a managerial position to fulfill some specific managerial activities or tasks. So that, managers need skills which are human skill to manage themselves, technical skill to understand the business environments and conceptual skill to solve problem. I found it difficult to fulfill this skill because each of those skills need to complete without lacking to be top manager. When I was a class monitor in high school, I did wrong decision and we fail our success.
With an array of new challenges and responsibilities to tackle, inexperienced managers often need suitable training to understand their roles and responsibilities. This course will train managers in critical skills required for planning, supervising, and communicating effectively. For a manager to reach out to the employees efficiently, it is vital to be aware of the various channels of communication. This course will guide you through the various barriers to effective communication and suggest solutions to overcome them.