Communication Audit Case Study

Communications Audit

To investigate communications between the administration and teachers working at St. Ignatius College Ħandaq Boys’ Secondary School – Qormi.

Michele Cassar

Managing Communication

Unit 5.5

Lecturer: Mr Brian Bartolo

Contents

Introduction 3

School objectives 3

Identifying the key stakeholders for the communication audit 3

Why is communication in an organisation so important? 3

The research tools 4

Communication channels used by the administration at St. Ignatius college BSS 4

Communication channels used by the teaching staff at St. Ignatius college BSS 5

The use of Technology – is it helping or hindering? 5

Communication policies and procedures 6

Barriers to effective workplace communications 6

Influence of values and cultural factors 7

Recommendations to improve the workplace

The stress level of people at work also tends to increase without showing. Barriers at the workplace may include cultural, emotional, language, physical, and personality factors which might hinder a healthy communication atmosphere. Language may be considered as an essential tool to communicate. A particular foreign teacher who was posted to our school finds it difficult to communicate with colleagues since she lacks Maltese. To help the situation, teachers switch to talk in English whenever she is in the staffroom so that she can understand what is being said. Differences in perception may also cause a barrier. In department meetings sometimes issues are raised however, sometimes not all teachers agree on certain measures since not everyone see things from a certain perspective. More discussion can facilitate things to better understanding, however if no consensus is reached, the problem will be addressed to the administration and if necessary a meeting is scheduled involving the