Conflict Resolution and Negotiation Conflict is a clash of interests, values, actions, views or directions. Conflict refers to the existence of that clash. Conflict is initiated the instant clash occurs. Generally, there are diverse interests and contrary views behind a conflict, which are revealed when people look at a problem from their viewpoint alone. Conflict is an outcome of organizational intricacies, interactions and disagreements.
Conflict Conflict is the disagreement among different persons or individuals featured by hostility and antagonism. It is motivated by one party opposing another with an aim to perform a different opinion from the other party. The conflict elements contain different sets of principles as well as values, therefore, causing the conflict, (David et al., 2017). Intergroup conflict The type of conflict occurs due to misunderstanding among different groups within an organization. The conflict is experienced in different departments in an organization’s setting due to differences in their goal settings and interests, (Barney & Ouchi, 2015) The groups or teams may also experience the conflict due to the competition among them in addition to rivalry in resources and boundaries initiated by the specific groups to show their personal identities.
Conflicts are inevitable in human life. It is also inevitable in organizations or even between nations. Conflict is an inseparable aspect of people’s as well as organizations’ life. The conflicts in the organization are mainly due to the result of competition, leadership method, lack of common resources, etc. A conflict needs to be well and timely managed, else it can lead to low productivity or service delivery.
Episodes of conflict in work groups are inevitable. Conflicts occur when there is disagreement between group members about which course of action to take, an interpersonal issue or difference of ideas. When a conflict arises, many times there is a good reason for it. Unclear plans, ambiguous roles and different perspectives on the best method to reach the group goal need to be addressed. An open discussion where all group members can express their viewpoints and ask questions is the starting point.
Question 1 Conflict can be beneficial as well as a challenge for the organization. It depends on the context and the outcome of the conflict. On the one hand, it helps in radical changes to be implemented. Healthy conflict should be always appreciated in the organization as it helps in changing the interactional pattern, power structures etc. It is very important in group behavior.
Johansen (2012), described conflict as a perceived threat to a person’s “needs, interests, or concerns” (pg. 50), but in the workplace, it may become more complex. The complexity of conflict is due to the mixture of different emotions and
The groups or individuals involved then comes into conflict to attain the most of these resources, which brings forth hostile behaviors among all those actively involved in the conflict. • Value conflict is concerned with the varied preferences and ideologies that people have as their principles, these can be very different depending upon the background of each individual and the kind of environment on has been prone to. • Power conflict occurs when the individuals involved intends to maximize the influence they have on the other groups or the society as a whole. Power Conflict is a major contributor in interpersonal conflict and can happen between any 2 individuals, groups or even between 2 nations when they share some common interests. In other types of conflict, power is also evident as it involves an asserting of influence to another.
Interpersonal Conflict Conflict can lead to a serious problem in any organization. It might not lead to the firm’s failure but it certainly can hurt an organization’s performance as well as lead to the loss of many good employees. Organizational conflict is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations, such as, interpersonal conflict, intragroup conflict, intergroup conflict and interorganisational conflict. In this discussion, we will mainly focus on interpersonal conflict.
Conflict can be defined as a relationship between two or more parties which can be both individuals and groups who have or think that they have incompatible goals. Conflicts are a fact of life, inevitable and often creative. Conflict happen when people have goals which clash. Disagreement and conflicts are usually resolved without violence, and often lead to an improved situation for most or of those involved which is just as well, since conflict is part of our existence. From the micro, interpersonal level through the groups, organisations, communities and nations, all human relations which can be social relations, economic relations and relations of power that can be growth, change and conflict.
Intergroup conflict: It is the conflict between different groups, teams and departments within an organization. We can say the conflict within the staffs of the same organization, for example the conflict between the account section and marketing section. So, the coordination and cooperation of the different departments in the same organization is highly required to achieve the target and goal. Many times, groups inter-relate to accomplish the organization 's goals and objectives, so conflict can occur here. This kind of conflict is called functional conflict, and considered as positive, because it enhances performance and identifies the weaknesses.