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Explain How To Develop A Communication Strategy To Resolve Conflict In The Work Environment

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Essay Choice 1 - Develop a communication strategy to resolve conflict in the work environment
Good communication is the foundation and a crucial component to build a company successfully. Human resources are the most precious asset in an organization; however, it is also the most difficult part to manage. Therefore, effective communication channels and strategies need to be implemented to bring people together. The benefits of effective communication allow the company to deliver goals and objectives to employees. It encourages employees to engage with others, share ideas, create innovative thinking, foster interaction and build a respectful work environment. In addition, it helps increase transparency and trust; promotes an inclusive culture for collaboration. On the contrary, dysfunctional communication can lead to serious consequences, such as creating conflict and misunderstanding, breaking trust in each other and losing faith in the company. In sum, it is essential to establish an open and adaptive communication to immerse into the working culture, to allow employees to work together and pursue mutual objectives. In this essay, I examine the work environment of an organization which encounters entrenched conflicts, such as diversity issues, discrimination issues and power …show more content…

Managers are required to adapt the collaborative style of conflict management, first to listen and understand the viewpoint from others, explain the own viewpoint and finally to get a mutual understanding to resolve issues (Cheney, Christensen et al. 2011, p.304). A high level of understanding must be encouraged to them, for example, to embrace the diversity and learn the differences between self and others in regards to religious, language, interests and

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