In my future practice, I will frequently update self of therapies and pay more attention to details that the patient identifies as essential for recovery to better help them regain their well-being and ability to perform their daily activities. March 7, 2018. #10. C-3 INFECTION PREVENTION AND CONTROL 1. I choose this competency because as a nurse working with different diagnosis/diseases it is imperative that we have knowledge of how best to prevent and control transmission of pathogenic micro-organisms by demonstrating knowledge and apply exposure precautions as
In the following paper, I will be discussing many ways of being professional, while being in a healthcare setting. Being professional in any setting is highly encouraged, although at times it may be challenging. Occasionally, people may have encountered several situations were there have been misunderstandings or perhaps a clash of different characters, but although there may be disagreements, being polite and civilized is the upmost proper way to deal with such situation. In a healthcare setting being professional is highly anticipated. It means to have good bedside manners with your patients.
This could result in malpractice or lack of care standards on the part of the case manager. The case manager needs to talk to the physicians to ensure they are clearly communicating their patients' condition and that they are on board with the plan care all way to the discharge plan. (Hogue & Prudhomme, 2012) Another point is documentation on a patient. There is a saying in the medical field if you didn’t document it didn’t happen, make sure as a case manager, everything you do is fully documented in the patient record. Develop habits that are good, you always want to document on a client when everything is fresh.
Summarizing is another important part when communication with the interdisciplinary team, especially if taking orders from an EMT or an order over the phone. Sometimes there is not enough time to go fix a confusion when the damage is done. Broken communications that was observed was at first everyone seemed to be doing the same thing with a patient and a lot of running around. After a couple of minutes the team was able to work out a plan where each had a specific patient that they were taking care for. This simulation demonstrated how important it is to communicate with each member of the healthcare team.
I would speak very calming to help calm the patient down themselves. It is very important that we show compassion and that we empathize with patients. While we do this, it is also important to remember not to pity the patient in any way. Some ways a Medical Assistant can demonstrate professionalism when supporting patients who might be uncomfortable with having their skin examined are using relaxed words, showing gentleness, and making sure that the patient feels home-like at all times. Also, as a Medical Assistant you have to respect a patient’s culture when you’re in care for them ask questions and be prepared if the patient needs someone else present at the time.
Language is incredibly important, in my perspective. To me if one speaks my language, I am more likely to trust them and give my attention compared to those talking in a language I am unfamiliar with or do not understand. Also, when an interpreter is not available during the workday, the patient(s) should have the right to have someone speak to them in their native tongue if it is not English. I think it would be most impactful if the translation was through their own doctor, nurse or other provider, rather than a person such as a translator that speaks over the phone, because the provider is the most familiar with their case and ask the questions in a better way. From personal experience, using a translator phone with the translator not in the same room to communicate with patients and their families, it is difficult and involves repeating yourself and causes frustration throughout visit for the patient as they want help, justly, but it is a longer process.
Attitude When it comes to attitude, the first place a nurse need to look is at themselves. A nurse needs to have respect for themselves, their patients and the career. This positive attitude can be reflected though a performance appraisal. It is important for the nurse to examine themselves and the way that they practice, what they are successful with and the areas that can use some improvement (Kimmel, 2007). This also leads into ethics and making the proper decision for the patients.
My patients would participate whenever I come near them to perform some basic nursing care such as vital signs taking and bedside blood glucose monitoring. They would also tell their stories and during those times I realized that they are starting to trust me. Gaining their trust means being able to get their approval to participate in their plan of
The SBAR is broken down into Situation, Background, Assessment and Recommendations for the patient. A small amount of pertinent information is covered in each heading and is updated throughout the shift in the hope that all the important information is included. The SBAR is an effective tool that has great potential to reduce communication errors (Marquis & Huston, 2015). In the unit I currently work, we use a modified SBAR that includes additional information about each patient including the patient’s lines, labs, past information. It is a tool that is easy to use, however, if a patient has been in the unit for an extended time then it is difficult to keep track of their history.
Organization is also hard to keep when things change unexpectedly. Many people try to help but if there isn’t a plan, people may waste there time by s=doing the say steps or step can be forgotten leading to laps in patient safety and care. If the leader starts by creating a plan, members are able to follow it and collaborate with others. Both of these skills are connected and essential throughout an emergency. Having each other’s back and providing support is so imperative as well.
As an MA you should always be respectful and helpful to the patient. There are different ways that you can correct this miscommunication. You could see if there is an open spot the you could fit the patient into. You could also confirm the date and time that the patient is supposed to be there and sincerely apologize for the miscommunication. Even if the patient comes in on the wrong day and is very angry, you should still remain calm and helpful.
Tolicia, I agree that getting patients involved in all aspects of their care would greatly reduce the number of medication errors. If a patient knows what their medication looks like, what time they take it, what route it is administered, and what it is for, then this will protect them from receiving the wrong medication. Encouraging patients to get involved in their care would also present more opportunities for patient education and it would allow the patient to ask any questions they may have about their condition, and to mention any side effects or new problems they are experiencing. Urging patients to speak up about their medication administration could also allow the doctors and nurses extra opportunitites to evaluate if the medication