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The Importance Of Effective Communication In The Healthcare Field

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Communication skills are both verbal and non-verbal messages which include words, phrases, voice tones, facial expressions, gestures, sign language and body language that people use to interact with another person (OSCE home, 2004). Verbal communication refers to the use of sounds, words and language to deliver a message to other while non-verbal communication refers to the message is delivered without the use of words but through the use of body language, gestures, facial expressions, voice tones, as well as the use of pictures, symbols and icons (Bruno, G., 2015).

Effective communication is very important in the healthcare field especially between healthcare practitioners and patients (Effective communication advice.com, 2012). This is extremely important as a healthcare practitioner’s communication skills encompass the ability to gather the …show more content…

(2010). Doctor-Patient Communication: A Review. [Online]. 10(1): 38–43. The Ochsner Journal. United States of America, National Center for Biotechnology Information. Available from: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3096184/ [Accessed on 30 Jan 2018]
Lam, L. C. (2016). Healthcare professionals: 4 non-verbal ways of communication that you should be using with your patients. [Online]. Malaysia, MIMS Pte Ltd. Available from: https://today.mims.com/healthcare-professionals--4-non-verbal-ways-of-communication-that-you-should-be-using-with-your-patients [Accessed on 2 Feb 2018]
Mast, M.S. (2007). On the importance of nonverbal communication in the physician-patient interaction. [Online]. 67(3): 315-318. National Center for Biotechnology Information, U.S. National Library of Medicine. Available from: https://www.ncbi.nlm.nih.gov/pubmed/17478072 [Accessed on 30 Jan 2018]
OSCE home. 2004. Communication Skills for healthcare professionals: What is communication skills. [Online]. Accessed on 1 Feb 2018. Available from: http://www.oscehome.com/Communication-Skills.html [Accessed on 30 Jan

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