Emotional Intelligence: A Case Study

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What can a leader think about emotional intelligence? How they control this emotion if they are facing with their subordinates? Why emotional intelligence can be relate with leadership? Emotional intelligence is generally known as a main factor of effective leadership. Understanding on how the brain process and how the emotional response system works should also be a factor in where we place team members within our organizations. Being able to relate behaviors and challenges of emotional intelligence on workplace performance is an immense advantage in building an exceptional team. One of the most common factors that lead to retention issues is communication deficiencies that create disengagement and doubt. A leader lacking in emotional intelligence is not able to effectively gauge the needs, wants and expectations of those they lead. Leaders who react from their emotions without filtering them can create mistrust amongst their staff and can seriously jeopardize their…show more content…
Leaders with empathy have the ability to put themselves in someone else's situation. They help develop the people on their team, challenge others who are acting unfairly, give constructive feedback, and listen to those who need it. Dr Daniel Goleman isolates three reasons why empathy is so important: the increasing use of teams, (which he refers to as "cauldrons of bubbling emotions"), the rapid pace of globalization (with cross cultural communication easily leading to misunderstandings) and the growing need to retain talent. "Leaders with empathy," states Goleman, "do more than sympathize with people around them: they use their knowledge to improve their companies in subtle, but important ways." This doesn't mean that they agree with everyone's view or try to please everybody. Rather, they "thoughtfully consider employees' feelings – along with other factors – in the process of making intelligent

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