Emotional Intelligence: A Case Study

He goes on to describe that technical skills are important in their success, but insufficient if not integrated with the necessary key segments that make up emotional intelligence. Many large companies have incorporated competency models in their training as a way to identify and promote star performers. These models are organized by grouping the employees’ capabilities into three groups; analytical, cognitive and emotional intelligence. On such models, senior management was asked to classify the skills of the company’s best leaders and psychologist were asked to use objective criteria to distinguish between the high performers and the average ones. The employees were then quizzed to compare their capabilities.

Characteristics of an effective team: The characteristics of effective team include clear goals, relevant skills, mutual trust, good communication, negotiation skills and leadership skills. For team building to be effective, managers had to find the problems they are facing in their teams. Then they can plan activities to address these challenges directly and make sure that the team will actually gain some benefits from the event. Keep competition out of the exercises, and aim to make team building. The team building exercise, which I think help team in better communication in the office, as well as lets you get to know your coworker better, is two truths and a lie.

Therefore there is a need to acquire emotional intelligence which will enable the leader to manage relationships. Leaders have the ability to create an environment for its followers to perform to the best of their ability. The other predicament at Transnet could be possible that managers are seen as leaders and therefore wearing two hats at the same time. That will amount to two roles being performed at the same time and that is why there is a high level of stress on these individuals who perform both the functions of being a leader and manager at the same. This has an impact on poor or failure to lead or manage.

The situational leadership theory stipulates that different situations of varying degrees influence leadership effectiveness. Most notably, the situations in this model vary between the task behavior and related behavior of the leaders to the followers. The task behavior refers to the degree upon which the leader clearly explains the duties and responsibilities of the followers. Task behavior is characterized with one way communication where the leader closely directs and supervises employees in their tasks. Relative to the relationship behavior, the focus is on the degree of support that the leader provides to the employers.

The collective trust of all stakeholders in the performance management process is critical for the framework to be efficient. Given the present organization reality of scaling down and re-organizing endeavors, it is extremely difficult for organizations to gain the trust of their employees to implement effective performance management systems. As such, future research could endeavor to understand the conditions under which dyadic, group and authoritative variables are probably going to strengthen trust and subsequently, improve the adequacy of the performance management systems. The relationship amongst individuals, groups and associations can be conceptualized inside a social exchange structure. In particular, people and groups show behaviors

Also, it shows few example of the most important self – assessment that can increase the knowledge of the person toward values, interests, personality and aptitude. The report has describing and explaining the emotional intelligence and some of its tools and how it can make a positive outcomes and the satisfaction between leader and employees. Decision making assessment has been also covering in this paper, and includes some methods of how making decisions. Finally, it shows some of the impact that bad leadership can bring to the organization and how affect the organization’s

Character is an essential ingredient in ethical leadership. It is also important in mangers and CEO’s. According to Uhl-Bien, Schermerhorn and Osborn (2014), “the ethical leadership theory describes that leaders should be role models of appropriate behavior” (p.321). As a leader whether you are a CEO or a manger, you should have certain characteristics whether it is honesty and respectfulness. Managers and CEO’s should have a positive character because they influence others.

The Importance of Emotional Intelligence in the Workplace: Why It Matters More than Personality By Mike Poskey, ZERORISK HR, Inc. Emotional Intelligence Quotient, or EQ, is a term being used more and more within human resources departments and which is making its way into executive board rooms. This article will help shed some light on what EQ is, how it is different than personality, and how it has proven to impact the bottom line in the workplace. What is Emotional Intelligence? Emotional Intelligence Quotient is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

Martinez-Pons (1997) continues to explain that the ability to relate behaviors and challenges of emotional intelligence on workplace implementation is a really big benefit in constructing an outstanding team. One of the most usual factors that leads to retention problems is communication flaws that create disconnection and doubt. A leader lacking in emotional intelligence is not able to effectively measure the needs, wants and expectations of those they lead. Leaders who react from their emotions without sorting them can create mistrust amongst their staff and can utterly put their working relationships on the line. Reacting with irregular emotions can be detrimental to overall culture, attitudes and positive feelings toward the company and the duty.

Leadership is the process of influencing activates of an organized group toward goal achievement. In other words doing jobs through other people, however to be able to do so, a leader need to have a certain level of emotional intelligence, which is the ability to be aware and express emotions, and further to be able to handle personal relationships carefully and empathetically. The five main domains of emotional intelligence are; knowing your emotions (Self Awareness), managing your own emotions (Self-Regulation), motivating yourself (Motivation), Recognizing and understanding other people’s emotions (Empathy) and Managing relationships (Social Skills) Furthermore we will discuss the different emotional intelligence theories that have been