The Importance Of Emotional Intelligence In Nursing
Definition:
“Emotional intelligence (EI)- a set of abilities to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others” (McShane, and Von Glinow, 2018, p. 99).
Summary:
Cheri Clancy is a soft skill and leadership coach, she previously was a nurse and a professor of nursing at a number of universities. In her article The Importance of Emotional Intelligence, she discusses the importance of emotional intelligence in nursing and an offices retention of nurses (2014). Clancy (2014) explains that an emotionally intelligent person knows what to say in a conversation and the correct way to engage with individuals in different situations. Clancy (2014)
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Clancy (2014) explains that effective leadership starts with managers and it flows through to the interactions with patients, which leads to better teams and the advancement of nursing in general.
Discussion:
Emotional intelligence comes into play with every single interaction that one has; a conversation, a phone call, email, etc. It is crucial for an individual to understand their audience and how someone is going to take the information being shared. “Well good job” could be an actual compliment or a sarcastic cut on another’s performance. It all depends on history with the individual, their past, body language, and tone. Emotions and emotional intelligence is not constrained to someone’s personal life or the workplace. It plays a part in some of the most basic aspects of life such as ordering food. Words do not even need to be spoken for emotions to come in to play. Clancy and Spear explain the key points of emotional intelligence as: self-awareness - the ability to know one’s own emotions, self-regulation – control over one’s own emotions, motivation – the drive behind everything one does, empathy – the
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