Frontline Leadership Skills

The study examined the improved leadership skills and services delivered by frontline health workers in Kyenjojo District, Rwenzori Region in Western Uganda. This starts with the background to the study, statement of the problem, research objectives and questions, significance of the study, scope and the conceptual framework.

1.1 Background to the study

1.1.1 Historical perspective

Across the globe, healthcare systems continue to struggle with increasing demands for leadership skills and service delivery. It is for these variables that (Storey & Holti, 2013) link effective leadership in healthcare systems with a wide range of functions. The two authors noted that it is a requirement for hospitals or healthcare units to employ trained

A dual healthcare has been embraced by South Africa where publicly funded healthcare system caters for 80% of the population and a privately funded healthcare system takes care of about 15% of the South African population; and 5% falls under South African Military healthcare services. Although the government has got initiatives to strengthen healthcare system for effective quality service delivery, the two-tiered healthcare system is still be inequitable and inaccessible to a large portion of South Africans due skills among health personnel and leadership skills in

Transformation theory states that leaders use leadership skills in order to change the conditions of individuals and the social systems as well. According to this study, frontline health workers use approaches or skills gained from the additional training in order to improve the conditions of the patients and hospitals where they serve. Transformation leadership theory stipulates the main aim of the leaders as to inspire and attract the people from different areas to use their services. It is within their operative skills that this can be achieved.

In addition, fulfillment was used to express the extent to which clients are satisfied. This theory shows difference between real outcome and other ideal or desired outcomes from the patients. In doing so, transformation leadership theory is evaluated and leaders (frontline workers) therefore know the outcomes from their services basing on the satisfaction nature of the patients. This measured the attitudes among the patients or people receiving the services from the frontline health workers.

Lastly, the study used expectancy – disconfirmation. This theory reveals that some patients already have their own judgment before treatment. It brings the preconceived ideas of the patients or the people receiving the services from the frontline health workers. It is therefore the