How Does Service Quality Affect Patient Satisfaction
. Hina kausar etal (2015) opined that patient satisfaction depends on many aspect such as quality of clinical services provided ,availability of medicines in pharmacy,behaviour of health care doctors and other staffs .and the quality of healthcare services determines reasonably priced types of treatments with minimum side effects of medicines that cure the health problem of patients.In some hospitals the doctors have not explained any health condition to the patients while the problem discovering through examinations and they act only as a profit intention. So, sometimes they push the patients for needless surgical treatment too. So, the Annas (1998) has identified the five core patient right in healthcare that are the right to information, the right to privacy and dignity, the right to refuse …show more content…
• Linking a patient based quality measurement tool to the process of care increases its usefulness in diagnosing quality problems, motivating staff and focusing improvement efforts while limiting its value for benchmarking because the process may differ between organizations. Nguyen Thanh Cong , etal (2014) conducted the research in the direction of how the service quality made an impact in patient satisfaction and he found the tangibles service quality dimensions was causes on strongest influence in patient satisfaction followed by attitude ,medical ethics and finally accessibility to health care services and the findings suggested the tangible elements is very important such as facilities in inside the hospitals , medical equipment and physical hospital environment is the predictors of patients‟ satisfaction.
Nandakumar Mekoth etal (2012) found the quality of the doctor and that of the medical support staff significantly impact patient satisfaction. However, the quality of nonmedical support staff is not found to have any significant effect on patient
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