Moreover, the strategy can also be identified as perspectives which are the ways of the organisation doing things (Mintzberg, 1987).The strategy is perspectives that shared by the members of the organisation through their action, in another word, it is culture. For instance, Toyota is successful because of its people; the company expects that their employee to have self-improvement process and illustrate that it values their
ISO management system standards provide a model to follow when setting up and operating a management system. .The ISO 9000 family of quality standards are based on the conformance definition of quality to assure customers that a quality product or service will be supplied consistently (Terziovski & Guerrero, 2014). The ISO 9000 family refers to diverse facets of quality management and contain ISO 9001:2015, ISO 9000:2015, ISO 9004:2009, and ISO 19011:2011. Quality management standards aim to advocate companies’ and organizations’ efforts for being certified by guiding them since companies and organizations want to meet customer satisfaction and improve product quality consistently. The ISO 9000:2015 covers the basic concepts and language,
The underlying reason for this decision is to ensure the organizational business culture and values will be carried out by every individual in the organization for generations to come, upholding MYDIN’s effective human resource management strategy. Third recommendation on how the company can achieve hing performance in the future is training, Employees need to be fully equipped with substantial knowledge and skill. Effective management of human resource is very crucial in MYDIN. sufficient exposures to the company 's working culture and procedures, they may be able to perform better. According to Dato’ Ameer, by doing good deeds, employees will not lose anything and instead they would be able to improve their interpersonal skills and individual performance.
The managerial skills play an effective role in career development when used by the manager’s well to accomplish organisational goals and objectives. Therefore, managers should use their knowledge and experiences for productivity. The human skills ensure managers make good decisions in developing a career in the organisation by building a positive relationship with their employees to achieve a certain goal. Conceptual skill enables the managers to making developments through effective problem solving, while technical skills affects both the operational and technical performances of organisation’s tasks. Personal Skills helps an individual manager make personal developments.
Continuous mentorship feedback and coach ship which involves helping and training staff to succeed, removing obstacles and providing them with the necessary tools to succeed. Net is performance appraisal which can be used for promotions
Literature related to organizational commitment and human resource theory identified that if proper training facilities are provided to the employees of the organization, it may create a positive employee attitude and commitment with the organization. So, training-focused Human Resource practices have association with higher innovative performance of the organization (Beugelsdijk, 2008). If a high level of participation of the employees is maintain, it would create the environment, which motivate the human capital to bring the innovative ideas and exchange their expertise in the ongoing innovation process which would be helpful to maximize the innovative outcomes (Chen & Huang, 2009). Husiled (1995) examined that the proper education and development in skills of employees have a significant impact on the personnel productivity of employees and the sort-term and long-term goals of the organization. Michie and Quinn (2001) explained the relationships between United Kingdom firms’ use of flexible work practices in the organization and organizational performance and argued that low levels of training have negative impact on the organizational performance.
In order to create a successful organization, the organization must develop a good working culture, managing skill, good leadership and a good relationship between the employer and employee to make it work successfully. Morrison defined that Organizational Development (OD) is to help the company to adapt
Service standards are expected behaviours and etiquettes expected out of all persons related with the service firm. It ensures a customer focused provision of services and thus ensuring customer satisfaction. It involves a set practice standards. These range from basic levels to sophisticated systems. It is a useful guide to employees.
They serve as a passport to success by assisting the Company to achieve high-quality processes, procedures, systems, and people, with eventual high-quality products and services and enhancement Customer Satisfaction, understanding and motivation of employees toward the Company quality policy and business objectives, as well as participation in continual quality improvement initiatives and Confidence of interested parties in the effectiveness and efficiency of the Company There are 2 parts of Quality Management: Quality control is focused on fulfilling quality requirements, whereas quality assurance is focused on providing confidence that quality requirements are fulfilled. The quality systems must be commensurate with the Company business objectives and business model. The importance of properly established and managed quality control and quality assurance systems with their integral well-written SOPs and other quality documents for the achievement of Company business objectives cannot be
Try to deliver a wise message to the employees that there is a strong link between conducted training and their job. • Provide rewards and recognition as a result of successful completion of training. People tends to like and rewards or to be recognized by the