1 Introduction Internet banking is the platform to do business or provide services to the customers over internet or World Wide Web via electronic medium and gadgets (Abu, 2004). Many persons in various contexts define internet-banking concept. Customer retention is the process of continuing the business process with one customer. It refers to the activity that an organization undertakes to lessen the customer defection. Satisfied customers are intended to stick with the organization, which represents the long-term relationship between customer and organization (Hennig-Thurau, 2000).
The navigability of the website is a very important part of Internet Banking because it can become one of the biggest competitive advantages of a financial entity (Ortega, Martínez, & Hoyos, 2007). Internet Banking is a process of innovation whereby customers handle their own banking transactions without visiting bank tellers (Qureshi, Zafar, & Khan, 2008). Recent evidence suggests that an Internet-based consumer banking strategy may be effective, with reports of more profitable, loyal and
Aldás-Manzano et al. (2012a) assert that perceived usefulness refers to the advantages that mobile banking offers and whether using a mobile phone is useful for performing financial transactions. Kleijnen et al. (2004) suggest that when acceptance grows, the intention to use these services will also automatically grow. According to Kim et al.
Online banking You should be able to check your balance, pay people/companies online, and transfer money online. A modern checking account should have online banking/features, if it does not, then avoid it. Checking account tools The best checking accounts have tools to help their users.
As a result, your business banking may take more time, or you might even experience times where you can’t get online. (Chris Joseph) Best Online Banking Features to Simplify Your Life Does money management stress you out? If so, rather than gritting your teeth from month to month, what if you could effortlessly alleviate some of that stress for good? Online banking offers a lot of benefits that can help to simplify the headaches of money. (Lee, 2015) Let’s dive right in and see how online banking can make your life easier.
Perceived usefulness is defined as the degree to which a person believes that using a particular system will enhance users performance, while the perceived ease of use is defined as the extent to which a person believes that using a particular system is free of effort. The TAM has been evaluated to be not only a powerful and parsimonious model for representing the determinants of system usage but also a valuable tool for system planning, since the system designers have some degree of control over easiness and usefulness (Taylor & Todd,1995). A significant
The use of the Internet as the main communications channel between sites is a cost effective alternative to expensive leased private lines. The costs to a corporation include the network authentication hardware and software used to authenticate users and any additional mechanisms such as authentication tokens or other secure devices. The relative ease, speed, and flexibility of VPN provisioning in comparison to leased lines makes VPNs an ideal choice for corporations who require flexibility. For example, a company can adjust the number of sites in the VPN according to changing
"In its simplest form, electronic banking may mean the provision of information about the bank and its products via a page on the internet" Daniel (1999). Daniel (1999), however, defines the term as "the provision of information and/or services by a bank to its customers via computer, telephone or television". A more developed service, as Daniel (1999) says, can provide the customers with a way to use the service through their accounts to accomplish the needed transactions and perform any desired purchases of products either online or any other electronic channel whether it is TV, telephone or automated teller machines (ATM). The severe competition pressures and the non-ending customers ' requirements force the banks to develop new technologies and tools.
Cultural capital is a set of non-financial social attributes, which governs any cultural group in terms of its class, structure and social standing. Online trust is dependent on cultural capital that may vary from different cultural groups and our aim is to evaluate the factors that affect the relationship between privacy concerns and online trust. In real life, as a consumer of a product, Consumption can be a self-defining and self-expressive behavior. People often choose products and brands that are self-relevant and communicate a given identity: Consumption serves to produce a desired self through the images and styles conveyed through one’s possessions. To continue this part, it will be good to define what cultural capital is for better
Social identity began with existence of human beings as various studies have shown. According to George Orwell (1945), “all animals are equal, but some animals are more equal than others” clearly shows that even then, some animals behaved in a different way since they belonged to a different group (ingroup) and this affected their relationship with other groups (outgroup). Orwell in his book explained the different classes and groups that existed and how these affected the intergroup behavior. Tajfel and Turner’s (1986) social identity theory asserts that a section of an individuals’ behavior arises from the groups to which that individual is associated with. The interpersonal behavior is always influenced by the intergroup behavior.