It is important to understand effective communication when working in health and social care. Communication should be clear and understood by the person you are having a conversation with. It is important to consider verbal communication as well as non-verbal communication and should be adapted to the service users’ ability to understand the conversation. Factors that affect communication are the location of the conversation and noise levels. To consider if the conversation should be private or to have a conversation while carrying out an activity together. The type of relationship you have with service user will encourage them to speak to you about problems they might have. The positioning of chairs at an angle and using a table will make
This paper will explain the seven principles of patient-clinician communication. It will then apply three of those principles to my interactions with my patients. Next, it will describe three methods being used in my area of practice to improved communication between the patients and clinicians. It will ultimately choose one of those principles that applies best to my practice and clearly describe how I use it. It will describe ethical principles that can be applied to issues with patient-clinician communication. Finally, it will explain the importance of ethics in communication and how patient safety is influenced by good or bad team communication.
According to Julia Wood (2004), “communication is a systemic process in which individuals interact with and through symbols to create and interpret meanings. However, Sheppard (1993) suggests that, in the nurse–patient relationship, communication involves more than the transmission of information; it also involves transmitting feelings, recognizing these feelings and letting the patient know that their feelings have been recognized (M, 1993)”. It is a two way process. The patient conveys their fears and concerns to their nurse and helps them make a correct nursing diagnosis. An excellent communication skill between nurses and patients is essential for the successful outcome of individualized nursing care of each patient. The ability to communicate
Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having
According to Bramhall (2014), Effective communication one of the basic skills of nursing staff, which enhances patient care. Add to this the communication plays an important role in showing empathy and thus it becomes easy for the patient to report positive experiences or even the bad ones. I think that the most important things are to communicate not only with the patient but also with healthcare team members. In addition, nurses need to be able to communicate successfully with all member of the health care providers and to provide and give the full information about the patient
In this reflective essay I will reflect upon the course based on the assignments and projects I have accomplished this semester. Recent research (Kornblith, 2012:3) identifies that reflection is an active process and making sense of the experience through the understanding of one’s actions. As suggested by (Roberts, 2011:63) she states that the understanding of reflection have been used to develop an action stage, which can further help to improve my skills and knowledge towards my course. This is vital as it ensures that i get the most out of my learning experience and i could use them to their maximum benefit.
First I will discuss reflection in action. Reflection in action is mostly about experiencing something in the moment, thinking on your feet, thinking about what to do next and acting straight away.For a nursing example of reflection in action you may be attending a ward meeting and contributing fully to what is going on. At the same time, a ‘fly-on-the-wall’ part of your consciousness is able to observe accurately what is going on in the meeting such as body language of nurses and how they communicate with one another. Reflection-in-action is something that can be developed with practice.
Interpersonal skills and effective communication among healthcare professionals are at the core of quality patient care. Interpersonal skills are defined by Rungapadiachy (1999, p.193) as “those skills which one needs in order to communicate effectively with another person or a group of people”. It includes verbal communication, non-verbal communication, listening skills, negotiation, problem-solving, decision-making, and assertiveness (Skills You Need, n.d.). The National Joint Committee for the Communicative Needs of Persons with Severe Disabilities (1991) defined communication as, “Any act by which one person gives to or receives from another person, information about that person 's needs, desires, perceptions, knowledge, or affective states.
There are many different forms of communication these include visual, verbal and non-verbal. It is important that people take a look at their own communication skills and how these can be improved. Communication allows us to see things from another point of view; therefore one can get rid of any personal biases. Listening is a gift that should be appreciated, it lets people know what is going on around them in their society, such as people’s problems and struggles. It is not until people start to listen to someone that they will be able to understand that person. Then this enables people to offer support and advice. Again this relates to health care, a nurse or a doctor cannot help a patient for example has symptoms of depression if they do not listen and get to understand that person. (Lyons
Reflection is loosely defined as the way we learn from an experience in order to understand and develop practice. Reflection is a means of processing thoughts and feelings about an incident, and gives us a chance to come to terms with our thoughts and feelings about it.
Reflection is a part of daily process of learning and thinking. As stated by Jasper, (2003), the reflection is “…the way that we learn from an experience in order to understand and develop practice”. It is useful in dealing with challenges and can be used as a tool for personal and professional development. Moreover, a convoluted process of writing experiences and learning from any event and understanding of its usefulness in future is, defined as Reflective writing. The theoretical model which is often used as a framework for reflective writing was created by Professor Graham Gibbs (1988) and is known as Gibb’s reflective cycle. Gibbs’s reflective cycle has 6 phases.
Reflection is a necessary component in learning to regulate opinion, feelings, and actions. Reflection links experience and knowledge by providing an opportunity to explore areas of concern in a critical way and to make adjustments based on these reflections (Knowles Z., Tyler G., 2006). I will be using the Gibbs G (1988) Learning by Doing: A guide to teaching and learning methods (Davies S., 2012).
“Rules of different kinds guide all communicative interaction, and the learning of rules and of their proper application is essential to our becoming competent members of our society.” This statement means that rules are important in intercultural and interpersonal communication. Intercultural and interpersonal communications are guided by different rules such as family rules and social rules among others. People have to observe the rules of intercultural and interpersonal communication to communicate with different societies.