Health providers who offer empathy tend to be more effective in guiding patients and fostering behavior change and medication adherence, and patients are more likely to reveal nonadherence when they believe their provider cares about them(26). Empathy is also related to increased patient satisfaction, good patient rapport, better diagnostic accuracy, positive health outcomes(27), a better patient 's psychosocial adaptation, less psychological distress and less need for information(28) and is also a key factor in patients’ definitions of quality of
In regards to written communication, it is essential that the health professional is clear and concise while using relevant and simple language for the patient. In conclusion, this synthesis has explored the vitalness of therapeutic communication in improving patient-centred care. Through being more aware of one's self, using positive verbal/non-verbal language, active listening, showing empathy and building a trusting and respectful relationship, a nurse is able to create a healing therapeutic environment for the patient, leading to positive experiences and outcomes for each party
The therapeutic relationship includes three important areas of care; physical, psychological and emotional care. (UK Essays, 2015) Empathy is a vital element of effective communication. It is important for carers to be able to empathize with residents. Empathy is defined as "the feeling that you understand and share another person's experiences and emotions". (Farlex,
For example, change in the lifestyle of members and eating habits have resulted in an increased number of persons becoming overweight and obese. It is a chronic disease which poses higher risks to those affected by developing hypertension, diabetes, cardiovascular diseases and declined quality of life (Khodaveisi et al. 2017). The prevalence of the diseases remains high. One significant approach to maintaining good health is by practicing health-promoting behaviors.
The product of health care system is the patients that represent the primary outcome and core instruments in understanding and demonstrating the results of the health care system activities namely outcome quality and interaction quality. The outcome quality is measured by the changes of the patient before and after his/her treatment while interaction quality is measured by comparing the expectations and observations of the patient. Santhanam emphasized that hospitals should focus on the concept of Total Service Quality Management (TSQM) which considers the patient’s experience in order to be competitive and perform a quality service. She also observed that a hospital is a human organization meeting human needs. And to remain successful in the health care market, a hospital must be able to outperform competitors on the human
Physicians ' punctuality is a fundamental aspect by the reason of being the building block for patient-doctor relationship and the cornerstone for professionalism. (1,2) Therefore, it illustrates the quality of training doctors received, and demonstrate how the health care is organized. Patient-doctor relationship is a prime concept when it comes to healthcare. In spite of the variation of the meaning or scope of the relationship according to the viewpoint of the observer, “clinical imperatives emphasize its value as a component of the care process that might improve health outcomes". Thus, patient-doctor relationship is a valuable concept for eliciting the quality of healthcare.
There are variables that effect treatments and outcomes. Health psychology can help us to understand why one patient might get better faster or with little intervention while another may require more time and a more complex approach to recovery. “Human behaviour plays a significant role in most of the leading causes of death (Kaplan,
Studies have shown that this factor has a great (significant) influence on the resistance to change. Such that research has shown that employee participation in the change process significantly associated with the commitment to change and reducing resistance to it and also increase the adaptability and compatibility to change. Participation by increasing the individual self-efficacy related to the change has the stimulating effect on the change participants which can reduce the individual resistance to the change. Improvement of individual Psychological tolerance to change and create a positive attitude in them is a good way to reduce resistance to change. It can be achieved by reducing job stressors by involving Individuals in the change process and increase their understanding of the benefits of change.
However, these heightened awareness drives, based on persuasion, do not always result in behavioural modification by personnel. Such drives do not yield the needed results because they do not identify the deeds to be done, establish no clear responsibility for doing the needed deeds and provide no structure process for ‘how to go from here to there’ (Mills, 1989). The private heath care provider group demonstrated its commitment to quality service provision by granting approval of this study. Given that the context of this research is health care, specifically delivery of pharmaceutical services in hospitals of a private health care provider group, the consideration of quality will be confined to this
Collaboration between the health care team, and the patient is emphasized as important (Shrivastava, S. R., Shrivastava, P. S., & Ramasamy 2013). These authors describe collaboration between the patient and health care team to educate and develop a management plan, as key to diabetes self manage. Collaboration with health care providers and patient education are identified as highly important to self management in this article (Shrivastava, S. R., Shrivastava, P. S., & Ramasamy 2013). There is no reference to collaboration with health care providers, or patient education as being important to diabetes self management in the other literature, presenting a distinct difference in the reviewed literature (Miller et. Al, 2015; Schilling et.