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Professional Listening: A Case Study

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Listening: Definition = The act of hearing attentively An example of how this skill can be useful in business can be experienced when employees are not performing to the standard the manager requires. While there are many ways of dealing with this type of issue, one good one is to ask the employee questions and listen to the answers. Sometimes, employees struggle with performance but they are not sure why. Their intent and effort seems to be there, but the results fall short of the expectation. A good listener will be able to extract root causes of problems even if the speaker is not able to specifically relate them. Listening allows the listener to pick up on subtle hints and key words that will lead them to the root issue. For …show more content…

Assertiveness on behalf of the professional services provider can be valuable for the client as well as for the service provider. While the client’s desires, needs and instructions are all important; professionals are hired because of their expertise and knowledge. Without addressing the best methods of implementation and strategies for presentation; imagine if a client was suggesting the service provider perform a certain task a certain way or take a certain direction with an issue. In some cases and particularly when the service provider knows that such dirction can be INTERPERSONAL SKILLS Page 3 of 5 a waste of his/her time, detrimental to the client’s goals and a costly or even potentially illegal/unethical path; the service provider should practice assertiveness and steer the direction in the path they feel best. For instruction on how to develop your skill, http://www.wikihow.com/Be-Assertive offers some instruction …show more content…

Examples of how this skill can be useful in business are endless. Both employees and

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