Tourism can be defined as a temporary movement of people to travel to places outside their living environment for leisure, business or other purposes and they will take on the facilities and services during their stay in those destinations to meet their needs. Because of that, the tourism industry today has become one of the most important industries for almost all the countries and this is because of the tremendous mobility of people and the surge of flow of foreign currency into the countries. Every single country in the world makes a great emphasis on the tourists attractions development to attract the tourists in order to boost the economy of all the countries efficiently. Nevertheless, what are the motives that make tourists travel? Since ancient times, there are many arguments about the tourist motivations but the social element will be the main element that motive people to travel.
When travellers visit, they not only spend money on accommodation, food, transport, they would spend on cultural attractions. This would be exceptionally true for cultural tourists, as they tend to have a better financial income, and a higher disposable income. The expenditure by tourists supports local businesses. Secondly, tourism creates employment in plenty of sectors. Direct jobs are created when hospitality sectors like hotels, attractions, tourism agencies, and restaurants employ people.
Tourism is the income of people from one place to another place for vacation, but it can also be for business or entertainment. Tourism can either be international or domestic. Tourism has an influence on any country, either it’s for a positive impact or a negative impact. An example one might consider includes that the tourism in that individual country could possibly increase the income and positively improve the economic aspect of the country, but tourism can also negatively impact the environment. Tourism can also affect the population living in the country due to the amount of tourism which furthers the idea of more jobs need to be created for the new tourists.
Convenience The hospitality industry thrives on convenience. Commitment to customer satisfaction is essential ingredient for success. Offering high standards of convenience to customers is expanding in this competitive world. Value The importance of customer service in hospitality originates from the principle that the customer needs to be treated with priority, and he should see value in what he gets. If a customer strongly believes he is getting value for the money he is paying, he will keep coming back.
It has made the work of agents very easy. Not only do GDS power the content of “traditional” travel agency platforms, but they are helpful in pricing on a very dynamic and distributed basis. These systems are widely responsible for the growth of travel industry and are a stepping stone of most internet based travel services. A very important component in the Travel & Hospitality sector, it has linked providers, suppliers and consumers from all over the world. Promotional messaging serves as a productive and effective marketing tool as it alerts the agents about special discounts and travel packages and further attracts more customers.
So it’s necessary to take an integrated approach and tourism development evaluation based on combined criteria set which evaluates different development aspects, to evaluate development according to stable development measures and criteria. Many efforts have been done during the recent decades to enlighten the essential stable tourism issues and measures which may help to make better decisions and have better performance, in such a way that compilation and use of stable development criteria is one of the fundamental parts of tourism management and planning. World Tourism organization used an integrated approach
It is because working skills and experiences is more important for a fresh graduated student. If work in a big company but with more little salary compare to others, I feel it is acceptable for me because I can learn more interpersonal and job skills during the working period. d. Place: - The areas of the country are currently experiencing the greatest employment growth are Penang (Georgetown), Perak (Ipoh), Melaka, Kuala Lumpur, and Pahang (Genting Highlands, Cameron Highlands). - These areas are currently experiencing the greatest employment growth because they are tourist attractions. Tourist come from our country and foreign country will go for vacation in those places.
Hosani et al. (2007) revealed that a good brand lowers the risk perception of customers and increases high trust and customer satisfaction. When trust exists between customers and organisations, customer loyalty behaviour is noticed. This contributes to the growth, success and organisational development of the destination (Crouch, 2011). Quality is always assured in services and tourism products when a quality brand image online attracts quality customers who are willing to spend money to purchase the products to the destination.
As service is more difficult to evaluate than goods and that, as a consequence, consumers may be forced to rely on different cues and processes when evaluating services (Zeithaml, 1981). Promotional activities play a vital role in presenting these cues and processes to the tourists, helping them to evaluate tourism products and services and making the right purchase decisions (Hossain, 1999). Every tourist destination country should attempts to the needs or what they are seeking to coming there rather to force what they consider the usual tourist attractions on them. Since, tourism is an important component with strong linkage with all other components of tourism system, it is considered as a major policy and program activity of many nations, provinces, states, governmental developments and businesses (Gunn and Var, 2002). On the other hand, Mill and Morrison (2002) described that the goals of behaviour modification are more effectively achieved by matching the three types of promotion with the stages of the visitor’s buying process.
The hospitality industry makes for tourism market that serve good service towards customer for make them satisfied in goods and service. And number of global tourism has expanded each year, it aim to build and encourage people more travel. Sub- sector global tourism