Summary: The Importance Of Service Design At World Bank
Nada Ahmed
121374
Product and service design
The importance of service design
World Bank recognizes that the “design” is a key element, which enables an organization to create an innovative product/service. Effective designs main purpose and function is to satisfy and translate the clients’ wants and needs, improve the existing services and initiate new ones. As well as formulating quality goals and cost targets. According to World Bank’s operation manager, their major target and goal is to provide the best service for their clients, as well as accomplishing projects for the society since World Bank is a public sector, for building up the nation’s economy. (Yong, Investment Project Financing, 2015)
In order to provide satisfying services,
…show more content…
World Bank is a role model of applying the right designs for their services in order to exceed their clients’ expectations by going through the design procedures. Through the designing, World bank tries to apply several aspects on its service design.
Flexibility is the first aspect, It is the capability to design several kinds of services together with different qualities and features. According to Mr. Sherif the operation manager, World bank uses flexibility with the investment loans, equity and low interest loans, as every service is different from the other. The decision of applying flexibility for services is a translation of the clients wants and needs. The second aspect is specifications, In which it involves hugely precise details regarding client requirements and this is done through surveys. (World Bank Satisfaction Survey – Client feedback on our performance, 2015) to add value to the service and increase client satisfaction. Moreover, the service goes through the upgrading process and analyzing prototypes to fix any mistakes. Finally, for higher service quality , the service’s prototypes must be tested before being marketed to investors and
…show more content…
According to the operation manager, Credibility is measured through the number of clients that uses World Bank, by surveys (World Bank Satisfaction Survey – Client feedback on our performance, 2015), by the number of projects that has been made by the World Bank to the government to end poverty and how it affected the country, also through the number of clients that uses online banking. It is measured through the customer’s satisfaction and trust towards the bank. And most importantly, by the reputation of the bank, how competitive it is and by how the bank has a suitable branding and how well the service is designed for the
Bsbwor501 Unit 6 Assignment
356 Words | 2 Pages“When you have developed credibility with your clients, they are confident you will deliver the agreed-on results, including the criteria and standards
Essay On Federal Reserve Act 1913
1004 Words | 5 Pagestrade and investments, and these U.S. banking organizations can be competitive with the host country institutions with the safety and soundness of their operations. The Federal Reserve tests the international operations of state banks, and agreement corporations, mostly at the U.S. head offices of these institutions. , the Federal Reserve conducts examinations at the foreign operations of a U.S. banking organization with a view to determine the correctness of financial and operational information kept at the head office at the proper time, and to test whether the organization is safe and maintain sound banking practices and also to assess the efforts to adopt remedial
Values And Culture Of Wells Fargo
718 Words | 3 PagesIntroduction One thing that has aroused my curiosity when I saw the logo of Wells Fargo, it is the western movies image that many non-Americans associated with the U.S.A. this logo (stagecoach) for a bank is unusual and as ex-bank employee, I try to learn more in order to compare. What I learned arouse my wish to work upon my graduation and why not you? Its welcome, I quote “Regardless of our growing size, scope, and reach, we must never lose sight of putting our customers first and helping them succeed financially.” (Wells Fargo & Company) summarize my interest for this company. For a financial entity of this size, you must know the history of Wells Fargo, you must know values and culture of Wells Fargo, and you must know the strategy and goals of Wells Fargo.
GEICO: Competitive Advantage Leadership Group
724 Words | 3 PagesIn order to decide the jobs/positions/people needed or no longer needed, GEICO first evaluates the specific position(s) which needs to be filled. . Projected staffing for entry level phone counselors in the Auto Customer Service department is determined by call volumes and turnover ratios. Coaching/Supervisor staff is then determined based on the number of phone associates needed. Outside of front line or entry level positions, GEICO has the Competitive Advantage Leadership Group or CALG, which will assess staffing needs upon request. This department will review processes, procedures and job codes to ensure that the organization is operating cost effectively and with high efficiency.
Disparate Treatment Violations
964 Words | 4 PagesIn order to improve employee morale and satisfaction,
Corporate Culture In Wells Fargo
717 Words | 3 PagesIntroduction Wells Fargo is a traded on an open market organization that was established by Henry Wells, William G. Fargo, and partners on March 18, 1852. Amid the time in which it was established, stagecoach thefts were scandalous. Around then, they concentrated on securely transporting their cash from Nebraska to California. Presently, Wells Fargo utilizes this stagecoach picture as their organization 's experience and primary showcasing procedures (Allenby, 2005).
Royal 750 Copier Case Study
1437 Words | 6 Pages• Finance: Depending on how much the customised solution costs The benefits of each of the products/services to the user
Benchmark Essay
1486 Words | 6 PagesSuccess varies between projects because they differ in size, complexity, and uniqueness and therefore the criteria used to measure success will vary as well. Individuals and stakeholders may interpret project success in various ways and the industry itself lends further variation on viewpoints about performance (Davis, 2017). The opinions of success, and how important success dimensions are, vary ‘by individual personality, nationality, project type, and contract type’ (Mir & Pinnington, 2015). To accommodate for various projects a high level success framework includes project efficiency, customer impact, team impression, business requirement accomplishment, and planning for the future (Mir & Pinnington, 2015). Determining whether the targeted
Nasw Code Of Ethics Case Study
1231 Words | 5 PagesEvery effort should be made to make all information, services,
Revolutionary New Insoles Combine Five Forms Of Conscience By Onion
1222 Words | 5 PagesThroughout history, many individuals have had the need of accessing anything that has piqued their interest. Corporations now provide a way for individuals to buy products that match their interest. Simply developing a product does not give one a chance to be successful in selling them. Some products may have competition while on the other hand, the product may not be interesting to begin with. However, advertising is what generally makes a product be either successful or a failure.
Service Learning Reflection Paper
1219 Words | 5 PagesDuring my service learning I worked with students of all age groups. I worked with a fourth grader the majority of my time at the Plymouth Renewal Community Center. When he didn’t show up I worked with other students around his age. At Waggener High School I worked with numerous seniors, and at Olmsted Middles School North I worked with numerous seventh graders. The focus of all my students in my service learning was in tutoring in math and reading and writing.
Human Services Profession: The Charity Organization Society
276 Words | 2 PagesThe human services history has a rich history with number of key milestones, which played key role in promotion of human life (Waugh, 2005). However, one important historical event in the history of human services profession is the Charity Organization Societies (COS), which was the first organized effort in order to help the poor in the United States. The Charity Organization Societies was borne out of the ideas from the London Charity Organization Societies from the 1870s. The Charity Organization Societies were founded at a time when the US citizens were struggling with destitution caused by the long depression of the 1870s (Hansan, 2013). The long depression and industrial strife of this time caused great economic and social problems,
Wells Fargo: Organizational Strategy And Objectives
850 Words | 4 PagesOrganizational Strategy and Objectives The foundation of Wells Fargo’s strategy is its focus on customers. The company’s strategy tends to drive the choices they make and also enable them to prioritize its efforts, differential from peers, and build a lasting value for customers, employees, communities, and shareholders. The diversified business model tends to provide the company with the stability and the strength as it assures communities and customers that it exists to serve them and also the future generations. The objectives of the company are to be the leader in financial services in areas of team member engagement, customer services and advice, shareholder value, innovation, corporate citizenship, and risk management (Wells Fargo n.d).
Stakeholder Theory
997 Words | 4 PagesThe History of Business Ethics and Stakeholder Theory in America Ethics play a huge role in the global business field, since considerations have to be made on moral practices, values, and judgments that govern the direction and overall success of the company. Consequently, over the progression of history, managers, entrepreneurs, and stakeholders at the helm of organizations have always had the mandate of making moral resolves on matters of ethics. According to Hunter (2003), such an approach to ethical behavior prompts a substantial growth in the organizational corporation, as well as maximizing business profits, and creating a reputable company image (Cutler, 2004). Notably, the overall performances of organizations that take part in unethical
The Importance Of Organizational Strategy
995 Words | 4 PagesThis paper will be discussing CIBC FirstCaribbean International Bank organisational strategy to ascertain which theories impacts the
More about Summary: The Importance Of Service Design At World Bank
Bsbwor501 Unit 6 Assignment
356 Words | 2 PagesEssay On Federal Reserve Act 1913
1004 Words | 5 PagesValues And Culture Of Wells Fargo
718 Words | 3 PagesGEICO: Competitive Advantage Leadership Group
724 Words | 3 PagesDisparate Treatment Violations
964 Words | 4 PagesCorporate Culture In Wells Fargo
717 Words | 3 PagesRoyal 750 Copier Case Study
1437 Words | 6 PagesBenchmark Essay
1486 Words | 6 PagesNasw Code Of Ethics Case Study
1231 Words | 5 PagesRevolutionary New Insoles Combine Five Forms Of Conscience By Onion
1222 Words | 5 PagesService Learning Reflection Paper
1219 Words | 5 PagesHuman Services Profession: The Charity Organization Society
276 Words | 2 PagesWells Fargo: Organizational Strategy And Objectives
850 Words | 4 PagesStakeholder Theory
997 Words | 4 PagesThe Importance Of Organizational Strategy
995 Words | 4 Pages