It is very important as such a person can be more creative and customers with positive state of mind are more likely to use the specific product or recommend it to others. On the other hand, we have to also deal with negative emotions, such as sadness or anger. Workplace interaction between individuals can cause very unpleasant environment. Those who cannot manage their negative emotions can easily create conflicts. But it can also trigger burst of positive energy as an anger to another person/company can increase productivity and this kind of person will work more to be more successful than his competitors.
Examples of this include people who stay in jobs that they find unfulfilling or make them unhappy, or in relationships in which they are not comfortable. Without awareness and understanding of ourselves, and a sense of self rooted in our own values, it is hard, if not impossible, to be aware of and respond to the emotions of others. • H1: Social skills have significant effect on the level of Emotional Intelligence that leads to better leads to better relation in an
What to keep in mind when mentoring a new joinee Mentoring is all about learning. The value and purposeof a mentoring program for new employees is to increase employee retention and transition new employees into an organization. Networking, whether formal or informal, is key to the transitioning and retention of employees. Employees who have mentors are more likely to have greater job satisfaction. Mentoring programs can help eliminate obstacles, difficulties, or stumbling blocks new employees might encounter.
Empathy means you are able to apply the perceptions of someone’s feelings and how that affects their needs. An empathetic leader is aware of these feelings and how they impact the other person’s consciousness. Managers that are empathetic leaders are good listeners abiding by the rule of spending more time listening than talking, are nonjudgmental with feelings of right or wrong with direct confrontation with their own feelings, and lastly emotionally intelligent by analyzing those feelings at a personal level. To be an effective leader in a management position, one needs the critical component of empathy because it creates trust. For example, if your employees don’t trust you, they simply see you as a manager and not a leader.
One can practice different cultures as it could improve communication and less misunderstanding will occur. Training for employees are needed to improve their communication skills with customers as it will not only be local customers coming to buy or sell goods and services. Employees could be dealing with customers from other country with different culture and has different meaning of gestures. A lot of communication with employees can help too, as employees may be from different culture therefore, they can help and teach other culture their culture. It is as if one culture is practicing another culture so that they can understand and respect each other’s culture that can be useful in the future for communicating.
Ethical leaders care employee more than outcomes. Such leaders help employees to focus on the processes in doing their work, which helps to reduce some of the anxiety and stress of the ultimate outcome of the employees which helps in enhancing one’s self efficacy (Brown et al., 2005). This helps to increase the confidence of an individual to initiate the action, follow it and sustain as well (Stajkovic, 2006). Ethical leaders are very active in creating new ideas and become the role model (Tu & Lu, 2012). Through this role modelling followers enhance their knowledge by learning gaining new skills and ability to accomplish task (Walumbwa et al.,
Making effective use and control of resources — physical resources, human resources, finance — within the organization is very important to minimize wastage of resources. Many projects need a lot of data to create a product and usage of project management analytics will be beneficial as it will give information and help to avoid unforeseen problems. Moreover, project management focuses on customer satisfaction and improving company product quality. As any business process, the main aim is to maximize the revenue and boost the productivity of the company. Better organized projects provide an easy workflow for team members which leads to higher worker morals — more benefit caused by employee satisfaction.
When the manager of the company provide a great awareness of the company 's goals and values to the employees, employees will work with manner and will perform better that will make them deal well with the customers to gain their satisfaction, and this how the internal communication affects the external communication. Q2: What are the Challenges that face The Space Line Company in terms of communication? The challenges that are facing The Space Line Company are the difficulties of communication between the customer and company 's employees, and there are many other challenges such as writing and
4.2 Improving Work-Life Balance • Advantages When work-life has been attained for the employees, the benefits surfaces in Dominos for a long period. Employees will have control of their working life in which leads to increased productivity, lesser absenteeism, improvements in employee’s emotions, health and well-being, reduction in staff turnover and recruitment costs. Other than that, Dominos will become successful and recognised thus it will attract the members of the public that wants to work. • Disadvantages Without the work-life balance provided to the employees, it affects not only the individual, but also the organisation. In terms of individual, happiness and their morale will diminish as demonstrated in the report.
Even though it is accused for many things like excessive costs, delays, project and lot of extra work. But there are also some beneficial like with customers benefit from this is when it is principally get more what it originally includes in the project. Some perspectives on scope creep may say about benefits to companies for the reason that companies can able to retain customers without losing cost for any projects they are handled. At the same way scope creep can also have some benefit like provide them reevaluate internal processes to reduce scope creep for future activities. Another benefit is working with the more qualified managers who can understand facts of planning and managing.