By developing technologies and services, employees represent now most of the company 's value. To motivate employees to work more closely to company interests, the existing of trust is very important. Same level of trust needs to be created with the external environment with which the company communicate or deal with. Thus the company get daily in contact with existing customer, for whom it must design loyalty based offers to keep old customers, and new promotions to attract new clients. A direct relationship and based on the trust of suppliers is a strength in business growth.
Furthermore, innovation play vital role to confront the future challenges in tourism and economy sectors. All over the world many businesses and destinations adopt innovation toward sustainable growth in tourism. Tourism innovation growth is conceptual matters of innovation in tourism industry and how tourism business model transform innovation in their workplace. Tourism innovation can be improved over collaboration among tourism business, government, customer, local population and universities. What is more that innovation process in innovation and tourism growth are aimed to raise profitability ,quality and productivity as driver force of structure changing in tourism industry (OECD,2006).
Exchange rate Tourist arrival is an important economic activity close to the world, particularly developing country like Malaysia. The exchange rate makes for a major part in affecting the performance of economic growth. A strong exchange rate also plays as a catalyst in encouraging and drawing in investment (Asid et al., 2014). The established political atmosphere and stable economic growth have made Malaysia one of the best prospects for tourist arrival. A strong economic growth is an essential condition for tourist arrival in Malaysia.
Continuous improvement of the business and production process There must be continuous improvement of all business and production process. Quality improvement projects, such as on-time delivery, order entry efficiency, billing error rate, customer satisfaction, cycle time, scrap reduction, and supplier management, are good things to begin. Technical techniques such as SPC, benchmarking, quality function development, ISO 9000, and designed experiments are excellent for problem solving. 5. Treating suppliers as partners.
Brand leaders are transformational in the sense that they motivate employees and define and communicate the future of the brand effectively. Brand leaders are responsible for the “brand vision and values which ensures the brand is sustainable, building a brand culture, growing productivity, ensuring management discipline, creativity and innovation of the brand.” (Grobler,
Tourism has massive effects on the global and local economy. Globally tourism promotes economic growth by international cooperation, the movement of cultures and ideas and developing a very delicate balance of trade within our economy. While locally, the effects are much more apparent and work from within to improve the overall well being of cities. By the use of the multiplier effect tourist and tourism promotes small business and the movement of money from travelers throughout the city. This movement can heighten tax revenue, create a more diverse culture and improve the overall morale of a city.
The organization depends on its customers for its survival and therefore should understand current and future customer needs and meet customer requirements and strive to exceed customer expectations. Some members of staff should be trained TQM and also be allowed to participate in Total Quality Management to ensure its successful implementation. All employees should have a work culture of continuous improvement in all their activities. Continuous quality improvement is a systematic process that involves beneficial, continuous change in organizational process, product, services, or staff performance. This change can involve improving product/service features, improving staff performance, and/or eliminating defects (Juran, 2000; Dale, 2003; and Hoyle, 2007).
Employee involvement is essential for any company as they will have to meet the core values and goals of the shop. Employee involvement is creating an environment in which people have an impact on decisions and actions that affect their jobs. Staff are most enabled to contribute to continuous improvement and the ongoing success of their work organization ‘is to involve staff as much as possible in all aspects of work decisions and planning’ stated by Tannenbaum and Schmidt (1958) and Sadler (1970). More employee input and accountability can have vast effectiveness as technology is shifting and through social networking they are in contact with potential
Quality objectives are incorporated in the marketable strategy. • The key to a successful TQM system is its emphasis on the client. A great spot to begin is by fulfilling inside client. We must listen to the "voice of the client" and stress plan quality and imperfection aversion. • There must be a constant endeavoring to enhance all business and creation process.Quality change tasks, for example, on-time delivery,order entrance efficiency,billing blunder rate,customer satisfaction,cycle time,scrap reduction,and supplier administration are great spots to start .
The key to keeping the company moving forward is to have motivated employees. One of the best ways to motivate the employees is through teamwork. It is proven through research that when employees feel “included” as part of a team and part of a work family, they will be more productive and more efficient (Liddell, n.d.). Teamwork in civil service can be significant in a number of different ways. Sharing the workload is the first and the biggest advantage of teamwork.