Oral Communication Vs Written Communication

Communication is described as the transfer or the exchange of message, emotions, thoughts, knowledge and by the use of symbol through different ways, time and place(Zilliğlu, 2006). Communication is the transmission of information which is not necessarily received or understood and act upon it (Little John and Foss, 2008:3).

Through the communication process a message is sent to the receiver. The mesasage sent can be code in several ways by the channel of communication. According to Kaul. 2004:2) every communication has certain elements which are considered to be very essential. These elements consist of: message, sender, receiver, channel and feedback.

Communication includes writing and talking as well as non-verbal communication that is

Denny (2006: 67 ) states that written communication has a long lasting effect. The written messages should be accurate and should have detailed data. A written message can be referred again and again.

Oral communication

Oral communication is as important as written skills. Guffey, Rogin and Rhodes(2009: 15) claim that oral communication is very advantageous because it allows questions and misunderstandings to be asked directly and be cleared immediately. However, there is no written information being recorded during the oral communication which is considered to be a disadvantage.

Communication channel

According to Sussman, Adams, Kuzmits and Raho(2002: 315), there is 4 main communication in an organisation which include face to face , written and e-mail. But Guffey and Almonte affirm that there is more communication channel. There is written channel which includes e-mails, instant message, fax, memo, letter, reports or proposal and furthermore, there are spoken channels which are mainly telephone calls, voice mail message, face to face conversation, face to face group meeting and video or tele conferencing. These channels are based on Guffey and Almonte(2009: 35) overview on communication and they consider these to be the best to

Interpersonal communication is a process of interaction in which a person sends a message to another by using a communication channel( Weiten, Lloyd, Dunn and Hammer, 2008: 205). Moreover, interpersonal communication is essential in an organisation as it provides an opportunity for each employee to increase or decrease self-esteem that being given recognition for a job well done or having achievements ( Coyle, 1993: 4). According to West and Turner, interpersonal communication leads to interpersonal relationships which are very time-consuming. This is so because employees have to show and demonstrate a sense of caring, trust, acceptance and respect to work on their relational issues. Just(1999 : 84) claims that the organisation does not rely on power and control now but rather on empowerment and commitment. According to him, building up strong interpersonal work relationship will help to create teamwork within a