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The Key Role Of Facilities In The Hospitality Industry

1520 Words7 Pages

In the hospitality industry, it consists of a wide category of fields within the service industry. For instance, hotels, resorts, restaurants, and transportation, which all provide overlapping comfort, in order to meet the guests’ expectation. Progressively, the industry, such as hotels started to concentrate on offering more facilities for their guests, so that the guests feel at home and enhance their experience during their stays at the hotels. According to the Oxford Advanced Learners Dictionary (2005), the facility is a piece of equipment, a building, service and so on that are provided for a particular purpose. Facilities play important and varied roles in the hospitality industry, especially in the delivery of services to a guest’s satisfaction. For example, the hotels offer various of facilities, such as gym room, swimming pool, restaurants, spa and many more. This is because these facilities will provide an appealing visual environment that contributes to the entire experience, ambience, and comfort to the guests. Not only that, facilities also help to define the industry and provide identity in the market place. Based on Stipanuk (2006), he said that facilities play a key role in the amount of revenue generated by the property. In the hotels, rooms, meeting spaces and restaurants are the facilities that generate revenues for the hotels as they are all chargeable. Although hotels can vary significantly in style, quality, size, type, and location, but they are all

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